Question 1

Can I send account activation reminders to admin users on my account?

Accepted Answer

If you are an Administrator on your Centtrip account, you can easily check whether someone has validated their email address and activated their account. If needed, you can then send them an instant reminder.

Follow these steps:

Sign into your Centtrip account via your desktop.
Select 'USERS' from the left-hand menu.
Browse or search the list to find the user you are looking for.
Check the 'VALIDATION' Column. Users with a cross have not yet activated their account.
Click the 'Resend Email' button to the right of this column, to send an instant email reminder.
Once the user has activated their account and created a password, the cross under 'VALIDATION' will change to a tick.

We recommend regularly sorting your user list by the 'VALIDATION' column, to bring all unvalidated accounts to the top for quick and easy review.

Question 2

What are the validation requirements for completing my card order form?

Accepted Answer

Please always follow these steps to order cards within your Centtrip account. The validation requirements for filling out the order template are provided below, as well as in your account for ease:

"Corporate name": maximum 100 characters.
The naming should match with selected Corporate on the 1st step.
"First Name": maximum 50 characters.
Allowed characters: a-z, A-Z, 0-9, space, apostrophe, dash.
"Last Name": maximum 50 characters.
Allowed characters: a-z, A-Z, 0-9, space, apostrophe, dash.
"Emboss Name": maximum 26 characters.
Allowed characters: a-z, A-Z, 0-9, space.
"Email": maximum 254 characters. Format: example@domain.com.
"Birth Date. Day (DD)": enter 1-31 day number. Format: "01" or "1".
"Birth Date. Month (MM)": enter 1-12 month number. Format: "01" or "1".
"Birth Date. Year (YYYY)": age must be greater than or equal to 18. Format: YYYY.
"Mobile Phone Code (ex. 1 for USA)": mobile country code without "+" or "0" in the beginning, ex. "1" for USA
"Mobile Phone Number": maximum 20 digits.
"Shared balance (Yes/No)": enter "Yes" or "No". What does this mean?
All fields: no trailing or leading spaces.
File: remove empty rows instead of just clearing cells.
Delivery Address: there is a maximum of 50 characters allowed for the Corporate name, First name and Last name.

Can I send account activation reminders to admin users on my account?

What are the validation requirements for completing my card order form?

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