Question 1

How do I sign in using Multi-Factor Authentication (MFA)?

Accepted Answer

If you are an account Administrator, you will be prompted to complete a quick Multi-factor Authentication (MFA) process whenever you sign into your desktop Centtrip account. This provides additional security to your account:

https://malcolm-en-gb.s3.eu-west-1.amazonaws.com/instances/ssTv2cUQS2/resources/v3N5Uj5qsF/MFA%20SCREEN.png (MFA SCREEN.png)

Authenticate using Email

Click the EMAIL button after signing in and check your inbox for an eight-digit verification code.
Enter this code into your desktop account where prompted
Click NEXT to complete the MFA process and access your account.

Authenticate using the Centtrip App

Download the Centtrip app for iOS or Android, and sign with your desktop login details.
Tap MULTI-FACTOR AUTHENTICATION from the app dashboard and then LINK DEVICE. You'll only need to do this once.
Moving forwards, whenever you sign into your desktop account you can select MOBILE APP as your verification method and retrieve your 8 digit code from the app.

Authenticate using SMS

Select the SMS button to receive a verification code to your cell phone.
The SMS message will be sent to the number which has been registered your account.
Follow these steps if you need to update your cell number.

Cardholders are not required to complete this process to sign into the app

Question 2

Can I send account activation reminders to admin users on my account?

Accepted Answer

If you are an Administrator on your Centtrip account, you can easily check whether someone has validated their email address and activated their account. If needed, you can then send them an instant reminder.

Follow these steps:

Sign into your Centtrip account via your desktop.
Select 'USERS' from the left-hand menu.
Browse or search the list to find the user you are looking for.
Check the 'VALIDATION' Column. Users with a cross have not yet activated their account.
Click the 'Resend Email' button to the right of this column, to send an instant email reminder.
Once the user has activated their account and created a password, the cross under 'VALIDATION' will change to a tick.

We recommend regularly sorting your user list by the 'VALIDATION' column, to bring all unvalidated accounts to the top for quick and easy review.

Question 3

How do I reset my password?

Accepted Answer

You can reset your password instantly via the app or your desktop account

Using your desktop account

Using the app

Open the Centtrip app for iOS or Android
Tap 'LOG IN'
Select 'FORGOT PASSWORD?'
Enter your email address and date of birth and select 'NEXT'
You will now be prompted to enter a verification code. If the details you have entered are correct, this will be emailed to you.
Enter and confirm your new password and click 'CHANGE PASSWORD' to save.

Question 4

How do I sign into my account for the first time?

Accepted Answer

To begin using your Centtrip acccount and/or card, you will need to activate your account and create a password.

If you are an administrator

If you are a cardholder

Check your inbox for an email inviting you to ‘Activate your account’. Can't find this?
Follow the link to create a secure password for your account.
Download the Centtrip app to your iOS or Android device.
Sign in using your email address and new password.
You can then activate your card using the Centtrip app.
Download the Cardholder Guide for more help and hints.

Need help? Get in touch.

Question 5

How do I change my password?

Accepted Answer

If you know your current password, you can update it any time within your account.

Alternatively, please follow these steps if you need to reset a forgotten password.

https://malcolm-en-gb.s3.eu-west-1.amazonaws.com/instances/ssTv2cUQS2/resources/ahRb7yVK0j/US%20-%20Change%20Password.png (US - Change Password)

Sign into your desktop account using either email or app verification.
Click on your name in the top-right of the screen and select 'Change password'.
Enter your current password, plus your new password, and click 'SUBMIT'.

Your new password must contain:

10 characters or more;
At least 1 non alphanumeric characters
At least 1 upper case letter;
At least 1 lower case letter;
At least 1 number.

Question 6

How do I switch between my different Centtrip accounts?

Accepted Answer

If you are an Administrator on more than one Centtrip account, you can switch between them easily, without having to log out and back in again with different user credentials.

Switching between your US accounts - click your account name at the top of your dashboard to open a dropdown menu containing a list of your other US accounts. Select the one you want to switch to.
Switching from a US account to a UK account - click the US flag icon at the top of your account dashboard and select 'UNITED KINGDOM' from the dropdown menu.
Switching from a UK account to a US account - click the Settings cog in the top-right corner of your UK dashboard. Select 'Centtrip USA Dashboard' from the dropdown menu.