Question 1

How can I update my cell number?

Accepted Answer

https://malcolm-en-gb.s3.eu-west-1.amazonaws.com/instances/ssTv2cUQS2/resources/QHq0ukTqGk/US%20-%20Update%20details.png (US - Update details (1).png)

Sign into your desktop account using either email or app verification.
Click on your name in the top-right of the screen and select 'My details'.
Select the edit icon next to the cell number.
Pick your area code, enter your new number and click 'Save'.
Once updated, click the 'Verify' button.
Enter the code sent to you via SMS and click 'Confirm'.
You can now use SMS verification to sign into your desktop account.

Question 2

How do I sign in using Multi-Factor Authentication (MFA)?

Accepted Answer

If you are an account Administrator, you will be prompted to complete a quick Multi-factor Authentication (MFA) process whenever you sign into your desktop Centtrip account. This provides additional security to your account:

https://malcolm-en-gb.s3.eu-west-1.amazonaws.com/instances/ssTv2cUQS2/resources/v3N5Uj5qsF/MFA%20SCREEN.png (MFA SCREEN.png)

Authenticate using Email

Click the EMAIL button after signing in and check your inbox for an eight-digit verification code.
Enter this code into your desktop account where prompted
Click NEXT to complete the MFA process and access your account.

Authenticate using the Centtrip App

Download the Centtrip app for iOS or Android, and sign with your desktop login details.
Tap MULTI-FACTOR AUTHENTICATION from the app dashboard and then LINK DEVICE. You'll only need to do this once.
Moving forwards, whenever you sign into your desktop account you can select MOBILE APP as your verification method and retrieve your 8 digit code from the app.

Authenticate using SMS

Select the SMS button to receive a verification code to your cell phone.
The SMS message will be sent to the number which has been registered your account.
Follow these steps if you need to update your cell number.

Cardholders are not required to complete this process to sign into the app

Question 3

How do I change my password?

Accepted Answer

If you know your current password, you can update it any time within your account.

Alternatively, please follow these steps if you need to reset a forgotten password.

https://malcolm-en-gb.s3.eu-west-1.amazonaws.com/instances/ssTv2cUQS2/resources/ahRb7yVK0j/US%20-%20Change%20Password.png (US - Change Password)

Sign into your desktop account using either email or app verification.
Click on your name in the top-right of the screen and select 'Change password'.
Enter your current password, plus your new password, and click 'SUBMIT'.

Your new password must contain:

10 characters or more;
At least 1 non alphanumeric characters
At least 1 upper case letter;
At least 1 lower case letter;
At least 1 number.

Question 4

How do I lock and unlock my card?

Accepted Answer

Keep your card extra secure by temporarily locking it while not in use. Your card can be locked/unlocked instantly using the Centtrip app.

Open the app and visit the ‘YOUR CARDS’ screen by tapping ‘All cards’ from the app dashboard.
Tap on your card to reveal card functions, and press ‘Card Settings’ to open.
Switch the ‘LOCK/UNLOCK’ toggle as required.
Once locked, no payments or withdrawals will be allowed.
Unlock your card at any time to use immediately.

(If you're an Administrator, you can also set all card limits to zero until the card is required.)

Find out what to do if your card has been lost or stolen.

Question 5

What should I do if my card is lost or stolen?

Accepted Answer

Cardholders can report a lost or stolen card and instantly block it using the app:

Open the app and visit the ‘YOUR CARDS’ screen by tapping ‘All cards’ from the app dashboard.
Tap on your card to reveal card functions, and press ‘Card Settings’ to open.
Select ‘REPORT AS LOST OR STOLEN’ to permanently close your card and order a replacement.
Please notify your account Administrator so they can arrange a new card and transfer any preloaded card funds back into the main account.

Important! This action cannot be undone; we recommend locking your card if unsure.

If you're an administrator, set the card limits to zero to prevent any unauthorised activity and contact Centtrip.

How can I update my cell number?

How do I sign in using Multi-Factor Authentication (MFA)?

How do I change my password?

How do I lock and unlock my card?

What should I do if my card is lost or stolen?

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