Q: How do I activate my Centtrip card?

1) Create a password and sign into the app A . Check your inbox for an email inviting you to ‘Activate your account’. B . Follow the link to create a secure password for your account. C . Download the Centtrip app to your iOS or Android device. D . Sign in using your email address and new password 2) Activate your Centtrip card Once you receive your card, you can activate it in the app. A . Tap 'NEW CARD REQUIRES ACTIVATION' (if you do not see this, select 'All Cards') B . Locate your new card under 'REQUIRES ACTIVATION' and press 'ACTIVATE CARD' C . Enter the last four digits of your long card number and then ‘ACTIVATE CARD’ D . Once complete, your card will be ready to use and can be managed on-the-go using the Centtrip app. 3) Reveal your PIN A . Visit the ‘YOUR CARDS’ screen by tapping ‘All cards’ from the app dashboard. B . Tap on your new card to reveal card functions, and press ‘Card Settings’ to open. C . Select ‘PIN REVEAL’ from the settings menu. D . Then ‘SHOW PIN’ to view on-screen for 30 seconds. Get your copy of our Cardholder Guide to discover how to check your balance, view spend and withdrawal limits, monitor real-time expenditure and lock/unlock your card instantly on the go via the app.

Q: What should I do if I've forgotten my PIN?

You can get an instant PIN reminder using the Centtrip app A . Visit the ‘YOUR CARDS’ screen by tapping ‘All cards’ from the app dashboard. B . Tap on your new card to reveal card functions, and press ‘Card Settings’ to open. C . Select ‘PIN REVEAL’ from the settings menu. D . Then ‘SHOW PIN’ to view on-screen for 30 seconds. Get your copy of our cardholder guide for more helpful hints and tips on using your card and the app.

Q: What is a Corporate Super Administrator and what are their limits and permissions?

Corporate Super Administrators (CSAs) have the ability to create additional Admin users and/or CSAs, and specify exactly which Corporate and Operating Accounts the new user(s) should have access to. When opening a new Centtrip account, the first user created will be a Corporate Super Administrator (CSA). View how to add users as a CSA here . CSA Permissions and Limits User Management Status Create and add new Corporate Admins to the account YES Create and add new Corporate Super Admins to the account YES Disable a user's access YES CSA limits match the account limits, which will be Standard or Increased - Limits Standard Increased Maximum Transaction Value $150,000 $250,000 Maximum Daily Spend $150,000 $275,000 Maximum Monthly Spend $750,000 $1,000,000 Maximum ATM withdrawal amount per day $3,000 $5,000 Maximum ATM withdrawal amount per month $30,000 $50,000

Question 1

How do I add funds to my Account?

Accepted Answer

You can send funds to your Centtrip account by wire transfer (account load by ACH transfer is coming soon - FUNDS SENT BY ACH WILL CURRENTLY BE RETURNED). Payment details are provided within your account:

As soon as the funds are received, they are available for use immediately.

Use the Quick Transfer feature to move funds onto your pre-load Centtrip card(s).

Question 2

How do I activate my Centtrip card?

Accepted Answer

1) Create a password and sign into the app

A. Check your inbox for an email inviting you to ‘Activate your account’.

B. Follow the link to create a secure password for your account.

C. Download the Centtrip app to your iOS or Android device.

D. Sign in using your email address and new password

2) Activate your Centtrip card

Once you receive your card, you can activate it in the app.

A. Tap 'NEW CARD REQUIRES ACTIVATION' (if you do not see this, select 'All Cards')

B. Locate your new card under 'REQUIRES ACTIVATION' and press 'ACTIVATE CARD'

C. Enter the last four digits of your long card number and then ‘ACTIVATE CARD’

D. Once complete, your card will be ready to use and can be managed on-the-go using the Centtrip app.

3) Reveal your PIN

A. Visit the ‘YOUR CARDS’ screen by tapping ‘All cards’ from the app dashboard.

B. Tap on your new card to reveal card functions, and press ‘Card Settings’ to open.

C. Select ‘PIN REVEAL’ from the settings menu.

D. Then ‘SHOW PIN’ to view on-screen for 30 seconds.

Get your copy of our Cardholder Guide to discover how to check your balance, view spend and withdrawal limits, monitor real-time expenditure and lock/unlock your card instantly on the go via the app.

Question 3

What type of business registration documents can I provide for my Centtrip application?

Accepted Answer

Examples of acceptable business registration documents include:

Please note - registration documents vary by state and may bear a different name to the examples above.

Documents must also be:

Issued by a reliable, independent source such as the local commercial register of the country where the business is registered.
Dated within 12 months of the application, or contain a signature and a state of affairs with a date not older than 12 months. This means a certificate of incorporation may not be accepted

The document must meet the following file format and size requirements:

Formats: JPEG, JPG, PNG, or PDF (maximum 2 pages)
Size:
- PDFs for legal arrangement documents: minimum 1 KB, maximum 25 MB
- Other PDFs and other formats: minimum 1 KB, maximum 4 MB

If you have any questions, please speak to your Account Manager.

Question 4

How do I sign into my account for the first time?

Accepted Answer

To begin using your Centtrip acccount and/or card, you will need to activate your account and create a password.

If you are an administrator

Check your inbox for an email inviting you to ‘Activate your account’. Can't find this?
Follow the link to create a secure password for your account.
Visit account.centtrip.com to sign in using your email address and new password
Each time you sign in, you will need to verify this using Multi-Factor Authentication.

If you are a cardholder

Check your inbox for an email inviting you to ‘Activate your account’. Can't find this?
Follow the link to create a secure password for your account.
Download the Centtrip app to your iOS or Android device.
Sign in using your email address and new password.
You can then activate your card using the Centtrip app.
Download the Cardholder Guide for more help and hints.

Need help? Get in touch.

Question 5

Why am I being asked to sign for card transactions?

Accepted Answer

As your Centtrip card is a US issued card, when using it in stores, restaurants, hotels e.t.c, it is likely that you will be asked to sign for the transaction, as opposed to entering your PIN.

At Point of Sale you should always enter your card into the merchant's POS machine as normal, and the merchant should then provide you with a slip to sign.

Question 6

How do I edit a cardholder's limits and permissions?

Accepted Answer

Account Administrators can instantly edit the limit and permissions for any cardholder.

Please note - you cannot increase limits above those of the limit tier of your operating account.

Question 7

What should I do if I've forgotten my PIN?

Accepted Answer

You can get an instant PIN reminder using the Centtrip app

A. Visit the ‘YOUR CARDS’ screen by tapping ‘All cards’ from the app dashboard.

B. Tap on your new card to reveal card functions, and press ‘Card Settings’ to open.

C. Select ‘PIN REVEAL’ from the settings menu.

D. Then ‘SHOW PIN’ to view on-screen for 30 seconds.

Get your copy of our cardholder guide for more helpful hints and tips on using your card and the app.

Question 8

How do I order more cards?

Accepted Answer

Corporate Super Administrators can order cards directly within their Centtrip account.

Sign into your account and select 'MANAGE CARDS' from the left-hand menu.
Click on 'Card orders' using the tabs at the top of the page.
Use the dropdowns to select a Corporate Account and Operating Account and click 'Next'.
Select a delivery address, or add a new one.
Click the 'Download template' button.
Enter details of the cards you wish to order into the template, noting the on-screen validation requirements.
Once complete, upload the completed template and click 'Next'.
Visit the 'Batch card result' tab to check the status of your upload.

If any cards have failed, please review and correct any errors and re-upload these.

If a card has been lost or stolen, you can find instructions to safeguard your balance before ordering a replacement here.

Question 9

What is a Corporate Super Administrator and what are their limits and permissions?

Accepted Answer

Corporate Super Administrators (CSAs) have the ability to create additional Admin users and/or CSAs, and specify exactly which Corporate and Operating Accounts the new user(s) should have access to.

When opening a new Centtrip account, the first user created will be a Corporate Super Administrator (CSA).

View how to add users as a CSA here.

CSA Permissions and Limits

User Management Status Create and add new Corporate Admins to the account YES Create and add new Corporate Super Admins to the account YES Disable a user's access YES

CSA limits match the account limits, which will be Standard or Increased -

Limits Standard Increased Maximum Transaction Value $150,000 $250,000 Maximum Daily Spend $150,000 $275,000 Maximum Monthly Spend $750,000 $1,000,000 Maximum ATM withdrawal amount per day $3,000 $5,000 Maximum ATM withdrawal amount per month $30,000 $50,000

Question 10

What are my card limits?

Accepted Answer

Card usage is subject to the following limits, dependent on the Limit Tier of your Operating Account. This will be confirmed in the subscription order confirmation, and cardholders can check their limits via the Centtrip app.

Administrators can tailor limits for individual cards, as long as they do not exceed your Limit Tier.

Standard Limits

Type Limit Value Maximum spend in a single transaction $150,000 Maximum spend per day $150,000 Maximum spend per month $750,000 Maximum withdrawal per day $3,000 Maximum withdrawal per month $30,000 Daily contactless spend limit $50

Increased Limits

Type Limit Value Maximum spend in a single transaction $250,000 Maximum spend per day $275,000 Maximum spend per month $1 million Maximum withdrawal per day $5,000 Maximum withdrawal per month $50,000 Daily contactless spend limit $50

Note- Increased Limits are enabled at Operating Account level – Admin Users can choose which cards are given the Increased Limits. The fee is charged on all cards associated to that Operating Account.

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