Question 1

How do I add funds to my pre-load Centtrip cards?

Accepted Answer

Any cards associated with your Centtrip account will be one of two types; cards which spend directly from the shared operating account balance, OR pre-load cards which require funds to be transferred onto them.

### To transfer funds to your pre-load cards:

1. [Sign in](https://www.account.centtrip.com) and visit your account **DASHBOARD**.
2. In the **Quick Transfer** section, use the dropdown boxes to select where funds should be sent **FROM**, and the card you would like to load them **TO**.
3. Enter the value you would like to transfer into the **AMOUNT** box, and check the balances look correct.
4. Click **‘Confirm’** to move your funds instantly to your selected card.  These will be available to spend immediately, as long as the card has been [activated](https://usa.centtrip.support/faqs/how-do-i-activate-my-centtrip-card) by the cardholder.

Information on your card limits is available [here](https://usa.centtrip.support/faqs/what-are-my-card-limits)

Question 2

How do I activate my Centtrip card?

Accepted Answer

Follow the steps below to activate your card and reveal your PIN:

1. **Complete your FIRST TIME LOGIN** - you should have received an email inviting you to create a password and sign in for the first time.

2. **Download the Centtrip app** - once you receive your card, download the app for [iOS](https://apps.apple.com/gb/app/centtrip/id1151916421) or [Android](https://play.google.com/store/apps/details?id=com.centtrip.app) and sign in using your email address and new password.

3. **Activate your card** - tap 'NEW CARD REQUIRES ACTIVATION' (if you do not see this, select 'All Cards') and locate your new card under 'REQUIRES ACTIVATION'. Press 'ACTIVATE CARD' and submit the last four digits of your long card number.

4. **Reveal your PIN** - select 'All Cards' from the app dashboard and tap on your card to show the card functions; open 'Card Settings', select 'PIN REVEAL' and then 'SHOW PIN'.

[Get your copy of our Cardholder Guide](https://live.centtrip.com/Centtrip-US-cardholder-guide) to discover how to check your balance, view spend and withdrawal limits, monitor real-time expenditure and lock/unlock your card instantly on the go via the app.

Question 3

What are my card limits?

Accepted Answer

Card usage is subject to the following limits, dependent on the **Limit Tier** of your Operating Account. This will be confirmed in the subscription order confirmation, and [cardholders can check their limits via the Centtrip app](https://usa.centtrip.support/faqs/how-do-i-check-my-card-limits-in-the-app).

Administrators can [tailor limits for individual cards](https://usa.centtrip.support/faqs/can-i-change-a-cardholders-spend-and-withdrawal-limits), as long as they do not exceed your Limit Tier.

### Standard Limits

| Type | Limit Value |
|:--|:--|
| Maximum spend in a single transaction | $150,000 |
| Maximum spend per day | $150,000 |
| Maximum spend per month | $750,000 |
| Maximum withdrawal per day | $3,000 |
| Maximum withdrawal per month | $30,000 |

### Increased Limits

| Type | Limit Value |
|:--|:--|
| Maximum spend in a single transaction | $250,000 |
| Maximum spend per day | $275,000 |
| Maximum spend per month | $1 million |
| Maximum withdrawal per day | $5,000 |
| Maximum withdrawal per month | $50,000 |

**Note**- **Increased Limits** are enabled at Operating Account level – Admin Users can choose which cards are given the Increased Limits. The fee is charged on all cards associated to that Operating Account.

Question 4

Where can I use my card?

Accepted Answer

Your card can be used in over 190 countries worldwide, wherever Mastercard is accepted.

There are a few countries where the use of your card is prohibited:

* Islamic Republic of Iran 
* Democratic People's Republic of Korea
* Sudan
* South Sudan
* Syrian Arab Republic
* Cuba

Usage in the following countries is **restricted**, which means the countries below are blocked by default but can be enabled on request:

* Afghanistan
* Albania
* Angola
* Azerbaijan
* Burundi
* Bolivia (Plurinational State of)
* Botswana
* Belarus
* Democratic Republic of the Congo
* Central African Republic
* Western Sahara
* Ghana
* Guinea
* Guinea-Bissau
* Haiti
* Iraq
* Kenya
* Kyrgyzstan
* Cambodia
* Lao People's Democratic Republic
* Lebanon
* Liberia
* Libya
* Mali
* Myanmar
* Mongolia
* Mozambique
* Nigeria
* Nicaragua
* Panama
* Pakistan
* State of Palestine
* Paraguay
* Russian Federation
* Sierra Leone
* Somalia
* Tajikistan
* Tunisia
* Ukraine
* Uganda
* Bolivarian Republic Venzuela
* Vietnam
* Kosovo
* Yemen
* Zimbabwe

Question 5

My card doesn't seem to be working, what should I do?

Accepted Answer

Follow these steps to verify your card does not have an issue:

* Check that your card is not blocked for security. If it is you can unblock it via the Centtrip mobile app or ask your administrator to do this for you. 
* Check your limits. Your daily spend limits are clearly displayed in the Centtrip mobile app. 
* Check you have sufficient funds available. If your card is prefunded and carries its own balance you can check this in the Centtrip mobile app. 
* If your card spends from a shared balance, you may have sufficient limit available but there may not be sufficient funds available in the account – please check with your administrator.

Please contact us if you are still experiencing a problem.

Question 6

How do I lock and unlock my card?

Accepted Answer

Keep your card extra secure by temporarily locking it while not in use. Your card can be locked/unlocked instantly using the Centtrip app.

1. Open the app and visit the ‘YOUR CARDS’ screen by tapping ‘All cards’ from the app dashboard.
2. Tap on your card to reveal card functions, and press ‘Card Settings’ to open.
3. Switch the ‘LOCK/UNLOCK’ toggle as required.
4. Once locked, no payments or withdrawals will be allowed.
5. Unlock your card at any time to use immediately.

(If you're an Administrator, you can also [set all card limits to zero](https://usa.centtrip.support/faqs/can-i-change-a-cardholders-spend-and-withdrawal-limits) until the card is required.)

Find out what to do if your [card has been lost or stolen](https://usa.centtrip.support/faqs/what-should-i-do-if-my-card-is-lost-or-stolen).

Question 7

Are my funds safe?

Accepted Answer

All funds are held with Sutton Bank, Member FDIC which means all funds are secure and insured up to a value of USD 250,000.

Question 8

What are your card usage fees?

Accepted Answer

Card usage fees are as follows:

### Local Transactions (US):

|Transaction Type |Fee  |Further Detail 
|:--|:--|:--|
|ATM withdrawal (US) | $3.00 |Per withdrawal. A charge may be added by third party ATM providers |
|POS US (PIN/Signature/Contactless) |$0.00 |Per transaction 
 
### International Transactions (Non-US):

Question 9

Who can sign up for an Account?

Accepted Answer

Centtrip is for organizations of all sizes. The entity must be a USA registered company.

Question 10

What should I do if my card is lost or stolen?

Accepted Answer

Cardholders can report a lost or stolen card and instantly block it using the app:

1. Open the app and visit the ‘YOUR CARDS’ screen by tapping ‘All cards’ from the app dashboard.
2. Tap on your card to reveal card functions, and press ‘Card Settings’ to open.
3. Select ‘REPORT AS LOST OR STOLEN’ to permanently close your card and order a replacement.
4. Please notify your account Administrator so they can arrange a new card and transfer any preloaded card funds back into the main account.

**Important!** This action cannot be undone; we recommend [locking your card](https://usa.centtrip.support/faqs/how-do-i-lock-and-unlock-my-card) if unsure.

If you're an administrator, [set the card limits to zero](https://usa.centtrip.support/faqs/can-i-change-a-cardholders-spend-and-withdrawal-limits) to prevent any unauthorised activity and [contact Centtrip](mailto:help@centtrip.com).

Help & support

Visit our main website

Sign In to Centtrip

Most popular