Q: What is a Corporate Super Administrator and what are their limits and permissions?

Corporate Super Administrators (CSAs) have the ability to create additional Admin users and/or CSAs, and specify exactly which Corporate and Operating Accounts the new user(s) should have access to. When opening a new Centtrip account, the first user created will be a Corporate Super Administrator (CSA). View how to add users as a CSA here . CSA Permissions and Limits User Management Status Create and add new Corporate Admins to the account YES Create and add new Corporate Super Admins to the account YES Disable a user's access YES CSA limits match the account limits, which will be Standard or Increased - Limits Standard Increased Maximum Transaction Value $150,000 $250,000 Maximum Daily Spend $150,000 $275,000 Maximum Monthly Spend $750,000 $1,000,000 Maximum ATM withdrawal amount per day $3,000 $5,000 Maximum ATM withdrawal amount per month $30,000 $50,000

Question 1

How do I activate my Centtrip card?

Accepted Answer

Follow the steps below to activate your card and reveal your PIN:

Complete your FIRST TIME LOGIN - you should have received an email inviting you to create a password and sign in for the first time.
Download the Centtrip app - once you receive your card, download the app for iOS or Android and sign in using your email address and new password.
Activate your card - tap 'NEW CARD REQUIRES ACTIVATION' (if you do not see this, select 'All Cards') and locate your new card under 'REQUIRES ACTIVATION'. Press 'ACTIVATE CARD' and submit the last four digits of your long card number.
Reveal your PIN - select 'All Cards' from the app dashboard and tap on your card to show the card functions; open 'Card Settings', select 'PIN REVEAL' and then 'SHOW PIN'.

Get your copy of our Cardholder Guide to discover how to check your balance, view spend and withdrawal limits, monitor real-time expenditure and lock/unlock your card instantly on the go via the app.

Question 2

How do I lock and unlock my card?

Accepted Answer

Keep your card extra secure by temporarily locking it while not in use. Your card can be locked/unlocked instantly using the Centtrip app.

Open the app and visit the ‘YOUR CARDS’ screen by tapping ‘All cards’ from the app dashboard.
Tap on your card to reveal card functions, and press ‘Card Settings’ to open.
Switch the ‘LOCK/UNLOCK’ toggle as required.
Once locked, no payments or withdrawals will be allowed.
Unlock your card at any time to use immediately.

(If you're an Administrator, you can also set all card limits to zero until the card is required.)

Find out what to do if your card has been lost or stolen.

Question 3

How does a CSA create new users?

Accepted Answer

Corporate Super Administrators can follow the steps below to create additional Admin users and/or CSAs, and specify exactly which Corporate and Operating Accounts the new user(s) should have access to.

Sign into your Centtrip account
Select 'USERS' from the left-hand menu, and then click ‘Create user’

Input the new user's details and click ‘Next’ at the bottom of the screen
Choose either Corporate Super Administrator or Administrator from the 'Select role' dropdown and then click ‘Add resource’.
Select the relevant Corporate Account, and then 'Select access' --
- Corporate access - grants access to the Corporate Account plus all associated Operating Accounts
- Operation access - enables you to multi-select which Operating Account(s) the user should have access to

Press 'Select' once complete and then 'Create' to finish
The new user will receive an instant email verification prompting them to sign in

Question 4

What is a Corporate Super Administrator and what are their limits and permissions?

Accepted Answer

Corporate Super Administrators (CSAs) have the ability to create additional Admin users and/or CSAs, and specify exactly which Corporate and Operating Accounts the new user(s) should have access to.

When opening a new Centtrip account, the first user created will be a Corporate Super Administrator (CSA).

View how to add users as a CSA here.

CSA Permissions and Limits

User Management Status Create and add new Corporate Admins to the account YES Create and add new Corporate Super Admins to the account YES Disable a user's access YES

CSA limits match the account limits, which will be Standard or Increased -

Limits Standard Increased Maximum Transaction Value $150,000 $250,000 Maximum Daily Spend $150,000 $275,000 Maximum Monthly Spend $750,000 $1,000,000 Maximum ATM withdrawal amount per day $3,000 $5,000 Maximum ATM withdrawal amount per month $30,000 $50,000

Question 5

What does it mean if a card ‘spends from a shared balance’?

Accepted Answer

All cards associated with your Centtrip account will be one of two types;

Cards that spend from the shared balance will draw funds directly from the operating account.
Pre-load cards do not spend from the shared balance and require funds to be transferred onto them from the account. Administrators can do this instantly using Quick Transfer.

In both cases, card spend is subject to the limits of the operating account, as well as any individual card limits applied by the administrator.

Question 6

How do I sign in using Multi-Factor Authentication (MFA)?

Accepted Answer

If you are an account Administrator, you will be prompted to complete a quick Multi-factor Authentication (MFA) process whenever you sign into your desktop Centtrip account. This provides additional security to your account:

Authenticate using Email

Simply click the EMAIL button after signing in and check your inbox for an eight-digit verfification code. Enter this code into your desktop account where prompted and click NEXT to complete the MFA process and access your account.

Authenticate using the Centtrip App

Download the Centtrip app for iOS or Android, and sign with your desktop login details.
Tap MULTI-FACTOR AUTHENTICATION from the app dashboard and then LINK DEVICE. You'll only need to do this once.
Moving forwards, whenever you sign into your desktop account you can select MOBILE APP as your verification method and retrieve your 8 digit code from the app.

Please note - cardholders are not required to complete this process to sign into the app.

Question 7

What are my card limits?

Accepted Answer

Card usage is subject to the following limits, dependent on the Limit Tier of your Operating Account. This will be confirmed in the subscription order confirmation, and cardholders can check their limits via the Centtrip app.

Administrators can tailor limits for individual cards, as long as they do not exceed your Limit Tier.

Standard Limits

Type Limit Value Maximum spend in a single transaction $150,000 Maximum spend per day $150,000 Maximum spend per month $750,000 Maximum withdrawal per day $3,000 Maximum withdrawal per month $30,000 Daily contactless spend limit $50

Increased Limits

Type Limit Value Maximum spend in a single transaction $250,000 Maximum spend per day $275,000 Maximum spend per month $1 million Maximum withdrawal per day $5,000 Maximum withdrawal per month $50,000 Daily contactless spend limit $50

Note- Increased Limits are enabled at Operating Account level – Admin Users can choose which cards are given the Increased Limits. The fee is charged on all cards associated to that Operating Account.

Question 8

How do I sign into my account for the first time?

Accepted Answer

To begin using your Centtrip acccount and/or card, you will need to complete your FIRST TIME LOGIN. You should have received an email with a link inviting you to do this in just a couple of quick steps.

If you are an administrator - your account will be active as soon as you complete your First Time Login, and you can then sign in anytime via your desktop. Please note, you will be required to provide Multi-factor Authentication each time you sign in.
If you are a cardholder - once you have completed your First Time Login, you can then activate your card using the Centtrip app. Get your copy of our Cardholder Guide for more help and hints.

Need help or haven't received your First Time Login email? Get in touch.

Question 9

Why am I being asked to sign for card transactions?

Accepted Answer

As your Centtrip card is a US issued card, when using it in stores, restaurants, hotels e.t.c, it is likely that you will be asked to sign for the transaction, as opposed to entering your PIN.

At Point of Sale you should always enter your card into the merchant's POS machine as normal, and the merchant should then provide you with a slip to sign.

Question 10

Where can I use my card?

Accepted Answer

Your card can be used in over 190 countries worldwide, wherever Mastercard is accepted.

There are a few countries where the use of your card is prohibited:

Islamic Republic of Iran
Democratic People's Republic of Korea
Sudan
South Sudan
Syrian Arab Republic
Cuba

Usage in the following countries is restricted, which means the countries below are blocked by default but can be enabled on request:

Afghanistan
Albania
Angola
Azerbaijan
Burundi
Bolivia (Plurinational State of)
Botswana
Belarus
Democratic Republic of the Congo
Central African Republic
Western Sahara
Ghana
Guinea
Guinea-Bissau
Haiti
Iraq
Kenya
Kyrgyzstan
Cambodia
Lao People's Democratic Republic
Lebanon
Liberia
Libya
Mali
Myanmar
Mongolia
Mozambique
Nigeria
Nicaragua
Panama
Pakistan
State of Palestine
Paraguay
Russian Federation
Sierra Leone
Somalia
Tajikistan
Tunisia
Ukraine
Uganda
Bolivarian Republic Venzuela
Vietnam
Kosovo
Yemen
Zimbabwe

Help & support

Visit our main website

Sign In to Centtrip

Most popular