Question 1

What are my fees?

Accepted Answer

You can find a breakdown of subscription fees and limits in our [Terms and Conditions](https://www.centtrip.com/privacy-terms).

Card usage fees are as follows:

### Local Transactions (US):

|Transaction Type |Fee  |Further Detail 
|:--|:--|:--|
|ATM withdrawal (US) | $3.00 |Per withdrawal. A charge may be added by third party ATM providers |
|POS US (PIN/Signature/Contactless) |$0.00 |Per transaction 
 
### International Transactions (Non-US):

Question 2

Are my funds safe?

Accepted Answer

All funds are held with Sutton Bank, Member FDIC which means all funds are secure and insured up to a value of USD 250,000.

Question 3

What are my card limits?

Accepted Answer

Card usage is subject to the following limits, dependent on the **Limit Tier** of your Operating Account. This will be confirmed in the subscription order confirmation, and cardholders can check their limits via the Centtrip app.

### Standard Limits

| Type | Limit Value |
|:--|:--|
| Maximum spend in a single transaction | $150,000 |
| Maximum spend per day | $150,000 |
| Maximum spend per month | $750,000 |
| Maximum withdrawal per day | $3,000 |
| Maximum withdrawal per month | $30,000 |

### Increased Limits

| Type | Limit Value |
|:--|:--|
| Maximum spend in a single transaction | $250,000 |
| Maximum spend per day | $275,000 |
| Maximum spend per month | $1 million |
| Maximum withdrawal per day | $5,000 |
| Maximum withdrawal per month | $50,000 |

**Note**- **Increased Limits** are enabled at Operating Account level – Admin Users can choose which cards are given the Increased Limits. The fee is charged on all cards associated to that Operating Account.

Question 4

Who can sign up for an Account?

Accepted Answer

Centtrip is for organizations of all sizes. The entity must be a USA registered company.

Question 5

How do I add funds to my Account?

Accepted Answer

You can send funds to your Centtrip account by wire transfer or ACH payment. You can access the relevant bank details by logging into your account.

1. [Sign into your account](https://account.centtrip.com) to view your real-time account balance on your **'DASHBOARD'**.
2. Click **‘Account details’** to show the relevant payment details.
3. Make a transfer from your corporate bank account into your Centtrip account.
4. Remember to include the CENT reference and ensure payment is from the corporate account specified during your application.

As soon as the funds are received, they are available for use immediately.

Use the Quick Transfer feature to [move funds onto your pre-load Centtrip card(s)](https://usa.centtrip.support/faqs/how-do-i-add-funds-to-my-pre-load-centtrip-cards).

Question 6

My card doesn't seem to be working, what should I do?

Accepted Answer

Follow these steps to verify your card does not have an issue:

* Check that your card is not blocked for security. If it is you can unblock it via the Centtrip mobile app or ask your administrator to do this for you. 
* Check your limits. Your daily spend limits are clearly displayed in the Centtrip mobile app. 
* Check you have sufficient funds available. If your card is prefunded and carries its own balance you can check this in the Centtrip mobile app. 
* If your card spends from a shared balance, you may have sufficient limit available but there may not be sufficient funds available in the account – please check with your administrator.

Please contact us if you are still experiencing a problem.

Question 7

What are your card usage fees?

Accepted Answer

Card usage fees are as follows:

### Local Transactions (US):

|Transaction Type |Fee  |Further Detail 
|:--|:--|:--|
|ATM withdrawal (US) | $3.00 |Per withdrawal. A charge may be added by third party ATM providers |
|POS US (PIN/Signature/Contactless) |$0.00 |Per transaction 
 
### International Transactions (Non-US):

Question 8

How many cards can I have?

Accepted Answer

There is no limit to the number of cards you can have associated to your account.

Question 9

Where can I use my card?

Accepted Answer

Your card can be used in over 190 countries worldwide, wherever Mastercard is accepted.

There are a few countries where the use of your card is prohibited:

* Islamic Republic of Iran 
* Democratic People's Republic of Korea
* Sudan
* South Sudan
* Syrian Arab Republic
* Cuba

Usage in the following countries is **restricted**, which means the countries below are blocked by default but can be enabled on request:

* Afghanistan
* Albania
* Angola
* Azerbaijan
* Burundi
* Bolivia (Plurinational State of)
* Botswana
* Belarus
* Democratic Republic of the Congo
* Central African Republic
* Western Sahara
* Ghana
* Guinea
* Guinea-Bissau
* Haiti
* Iraq
* Kenya
* Kyrgyzstan
* Cambodia
* Lao People's Democratic Republic
* Lebanon
* Liberia
* Libya
* Mali
* Myanmar
* Mongolia
* Mozambique
* Nigeria
* Nicaragua
* Panama
* Pakistan
* State of Palestine
* Paraguay
* Russian Federation
* Sierra Leone
* Somalia
* Tajikistan
* Tunisia
* Ukraine
* Uganda
* Bolivarian Republic Venzuela
* Vietnam
* Kosovo
* Yemen
* Zimbabwe

Question 10

How do I contact Centtrip?

Accepted Answer

The best way to contact us is via email – [help@centtrip.com](mailto:help@centtrip.com)

You can also call us on +1 833 426 4192 (USA Toll Free) or +1 929 930 3383

Our office address is: 429 Lenox Ave, Miami Beach, FL 33139, United States

Our opening hours are: 8am to 5pm (Eastern Time) Monday to Friday.

Help & support

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