Question 1

How do I lock and unlock my card?

Accepted Answer

Keep your card extra secure by temporarily locking it while not in use. Your card can be locked/unlocked instantly using the Centtrip app.

Open the app and visit the ‘YOUR CARDS’ screen by tapping ‘All cards’ from the app dashboard.
Tap on your card to reveal card functions, and press ‘Card Settings’ to open.
Switch the ‘LOCK/UNLOCK’ toggle as required.
Once locked, no payments or withdrawals will be allowed.
Unlock your card at any time to use immediately.

(If you're an Administrator, you can also set all card limits to zero until the card is required.)

Find out what to do if your card has been lost or stolen.

Question 2

Where can I use my card?

Accepted Answer

Your card can be used in over 190 countries worldwide, wherever Mastercard is accepted.

There are a few countries where the use of your card is prohibited:

Islamic Republic of Iran
Democratic People's Republic of Korea
Sudan
South Sudan
Syrian Arab Republic
Cuba

Usage in the following countries is restricted, which means the countries below are blocked by default but can be enabled on request:

Afghanistan
Albania
Angola
Azerbaijan
Burundi
Bolivia (Plurinational State of)
Botswana
Belarus
Democratic Republic of the Congo
Central African Republic
Western Sahara
Ghana
Guinea
Guinea-Bissau
Haiti
Iraq
Kenya
Kyrgyzstan
Cambodia
Lao People's Democratic Republic
Lebanon
Liberia
Libya
Mali
Myanmar
Mongolia
Mozambique
Nigeria
Nicaragua
Panama
Pakistan
State of Palestine
Paraguay
Russian Federation
Sierra Leone
Somalia
Tajikistan
Tunisia
Ukraine
Uganda
Bolivarian Republic Venzuela
Vietnam
Kosovo
Yemen
Zimbabwe

Question 3

How do I activate my Centtrip card?

Accepted Answer

Follow the steps below to activate your card and reveal your PIN:

Complete your FIRST TIME LOGIN - you should have received an email inviting you to create a password and sign in for the first time.
Download the Centtrip app - once you receive your card, download the app for iOS or Android and sign in using your email address and new password.
Activate your card - tap 'NEW CARD REQUIRES ACTIVATION' (if you do not see this, select 'All Cards') and locate your new card under 'REQUIRES ACTIVATION'. Press 'ACTIVATE CARD' and submit the last four digits of your long card number.
Reveal your PIN - select 'All Cards' from the app dashboard and tap on your card to show the card functions; open 'Card Settings', select 'PIN REVEAL' and then 'SHOW PIN'.

Get your copy of our Cardholder Guide to discover how to check your balance, view spend and withdrawal limits, monitor real-time expenditure and lock/unlock your card instantly on the go via the app.

Question 4

What should I do if I've forgotten my PIN?

Accepted Answer

You can get an instant PIN reminder using the Centtrip app

Visit the ‘All Cards’ screen - this can be accessed either from the app dashboard, or from the 'CARD TRANSACTIONS' screen by selecting ‘Change Card’.
Tap on your card to reveal card functions – select ‘Card Settings’.
Press ‘PIN REVEAL’ and then ‘SHOW PIN’ for a 30 second on-screen reminder.

Get your copy of our cardholder guide for more helpful hints and tips on using your card and the app.

Question 5

Who can sign up for an Account?

Accepted Answer

Centtrip is for organizations of all sizes. The entity must be a USA registered company.

Question 6

What are my card limits?

Accepted Answer

Card usage is subject to the following limits, dependent on the Limit Tier of your Operating Account. This will be confirmed in the subscription order confirmation, and cardholders can check their limits via the Centtrip app.

Administrators can tailor limits for individual cards, as long as they do not exceed your Limit Tier.

Standard Limits

Type Limit Value Maximum spend in a single transaction $150,000 Maximum spend per day $150,000 Maximum spend per month $750,000 Maximum withdrawal per day $3,000 Maximum withdrawal per month $30,000 Daily contactless spend limit $50

Increased Limits

Type Limit Value Maximum spend in a single transaction $250,000 Maximum spend per day $275,000 Maximum spend per month $1 million Maximum withdrawal per day $5,000 Maximum withdrawal per month $50,000 Daily contactless spend limit $50

Note- Increased Limits are enabled at Operating Account level – Admin Users can choose which cards are given the Increased Limits. The fee is charged on all cards associated to that Operating Account.

Question 7

What are your card usage fees?

Accepted Answer

Card usage fees are as follows:

Local Transactions (US):

Transaction Type Fee Further Detail ATM withdrawal (US) $3.00 Per withdrawal. A charge may be added by third party ATM providers POS US (PIN/Signature/Contactless) $0.00 Per transaction

International Transactions (Non-US):

Transaction Type Fee Further Detail ATM (International) with currency conversion $3.00 + 1.5% of transaction amount Per withdrawal. A charge may be added by third party ATM providers POS International (non-US) with currency conversion (PIN/Signature/Contactless) 1.5% of transaction amount Per transaction

Question 8

My card doesn't seem to be working, what should I do?

Accepted Answer

Follow these steps to verify your card does not have an issue:

Check that your card is not blocked for security. If it is you can unblock it via the Centtrip mobile app or ask your administrator to do this for you.
Check your limits. Your daily spend limits are clearly displayed in the Centtrip mobile app.
Check you have sufficient funds available. If your card is prefunded and carries its own balance you can check this in the Centtrip mobile app.
If your card spends from a shared balance, you may have sufficient limit available but there may not be sufficient funds available in the account – please check with your administrator.

Please contact us if you are still experiencing a problem.

Question 9

Can I change a cardholder’s spend and withdrawal limits?

Accepted Answer

Account Administrators can instantly edit the limits of any cardholder, by following the steps below.

Sign into your account and click 'MANAGE CARDS'.
Locate the card you want to edit and click to open the cardholder details.
Scroll down and click 'MANAGE LIMITS'.
Enter your new limits in the window that opens, and click 'Save'.

Please note - you cannot increase limits above those of the limit tier of your operating account.

Question 10

How do I sign into my account for the first time?

Accepted Answer

To begin using your Centtrip acccount and/or card, you will need to complete your FIRST TIME LOGIN. You should have received an email with a link inviting you to do this in just a couple of quick steps.

If you are an administrator - your account will be active as soon as you complete your First Time Login, and you can then sign in anytime via your desktop. Please note, you will be required to provide Multi-factor Authentication each time you sign in.
If you are a cardholder - once you have completed your First Time Login, you can then activate your card using the Centtrip app. Get your copy of our Cardholder Guide for more help and hints.

Need help or haven't received your First Time Login email? Get in touch.

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