Q: What is the difference between my 'Card Balance' and my 'Remaining Available Spend'?

CARD BALANCE shows either the total funds loaded onto your card by an administrator, OR if your card spends directly from the main account, you will see ‘This card spends from a shared balance’. REMAINING AVAILABLE SPEND is how much you can spend before hitting your daily limit. You cannot spend over this amount, even if your card balance is higher. You can check your card limits in the app .

Question 1

What is the difference between my 'Card Balance' and my 'Remaining Available Spend'?

Accepted Answer

CARD BALANCE shows either the total funds loaded onto your card by an administrator, OR if your card spends directly from the main account, you will see ‘This card spends from a shared balance’.
REMAINING AVAILABLE SPEND is how much you can spend before hitting your daily limit. You cannot spend over this amount, even if your card balance is higher.

You can check your card limits in the app.

Question 2

What are your card usage fees?

Accepted Answer

Card usage fees are as follows:

Local Transactions (US):

International Transactions (Non-US):

Question 3

Where can I use my card?

Accepted Answer

Your card can be used in over 190 countries worldwide, wherever Mastercard is accepted.

There are a few countries where the use of your card is prohibited:

Islamic Republic of Iran
Democratic People's Republic of Korea
Sudan
South Sudan
Syrian Arab Republic
Cuba

Usage in the following countries is restricted, which means the countries below are blocked by default but can be enabled on request:

Afghanistan
Albania
Angola
Azerbaijan
Burundi
Bolivia (Plurinational State of)
Botswana
Belarus
Democratic Republic of the Congo
Central African Republic
Western Sahara
Ghana
Guinea
Guinea-Bissau
Haiti
Iraq
Kenya
Kyrgyzstan
Cambodia
Lao People's Democratic Republic
Lebanon
Liberia
Libya
Mali
Myanmar
Mongolia
Mozambique
Nigeria
Nicaragua
Panama
Pakistan
State of Palestine
Paraguay
Russian Federation
Sierra Leone
Somalia
Tajikistan
Tunisia
Ukraine
Uganda
Bolivarian Republic Venzuela
Vietnam
Kosovo
Yemen
Zimbabwe

Question 4

Are my funds safe?

Accepted Answer

All funds are held with Sutton Bank, Member FDIC which means all funds are secure and insured up to a value of USD 250,000.

Question 5

How do I contact Centtrip?

Accepted Answer

The best way to contact us is via email – help@centtrip.com

You can also call us on +1 833 426 4192 (USA Toll Free) or +1 929 930 3383

Our office address is: 429 Lenox Ave, Miami Beach, FL 33139, United States

Our opening hours are: 8am to 5pm (Eastern Time) Monday to Friday.

What is the difference between my 'Card Balance' and my 'Remaining Available Spend'?

What are your card usage fees?

Where can I use my card?

Are my funds safe?

How do I contact Centtrip?

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