My card doesn't seem to be working, what should I do?

Follow these steps to verify your card does not have an issue:

  • Check that your card is not blocked for security. If it is you can unblock it via the Centtrip mobile app or ask your administrator to do this for you.
  • Check your limits. Your daily spend limits are clearly displayed in the Centtrip mobile app.
  • Check you have sufficient funds available. If your card is prefunded and carries its own balance you can check this in the Centtrip mobile app.
  • If your card spends from a shared balance, you may have sufficient limit available but there may not be sufficient funds available in the account – please check with your administrator.

Please contact us if you are still experiencing a problem.

Last updated on 30th June 2021

Didn't find what you were looking for?

If you have any questions, please do not hesitate to get in touch by emailing or calling us on +1-929-930-3383 (Monday to Friday 8:30 to 17:30 Eastern time).