Q: What is a Corporate Super Administrator and what are their limits and permissions?

Corporate Super Administrators (CSAs) have the ability to create additional Admin users and/or CSAs, and specify exactly which Corporate and Operating Accounts the new user(s) should have access to. When opening a new Centtrip account, the first user created will be a Corporate Super Administrator (CSA). View how to add users as a CSA here . CSA Permissions and Limits CSA limits match the account limits, which will be Standard or Increased -

Question 1

How do I edit a cardholder's limits and permissions?

Accepted Answer

Account Administrators can instantly edit the limit and permissions for any cardholder.

Step 1)

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Sign into your Centtrip account, visit MANAGE CARDS and click the card you want to edit.

Step 2)

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ATM access - use the toggle to enable or disable cash withdrawals in just a click.

Step 3)

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Lock/Unlock - instantly lock a card to prevent any further transactions. Unlock again at any time.

Step 4)

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Close Card - permanently close a card which is no longer required. Please note - this cannot be undone.

Step 5)

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Scroll down to view daily and monthly limits. Click the configuration icon to edit these.

Please note - you cannot increase limits above those of the limit tier of your operating account.

Question 2

What are my fees?

Accepted Answer

You can find a breakdown of subscription fees and limits in our Terms and Conditions.

Card usage fees are as follows:

Local Transactions (US):

International Transactions (Non-US):

Question 3

How do I add funds to my Account?

Accepted Answer

You can send funds to your Centtrip account by wire transfer (account load by ACH transfer is coming soon - FUNDS SENT BY ACH WILL CURRENTLY BE RETURNED). Payment details are provided within your account:

Step 1)

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Visit your account 'DASHBOARD' and click on 'Account details' towards the bottom.

Step 2)

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Sign into your corproate bank account and make a transfer using the details shown on-screen. Be sure to include your account name as a reference.

Step 3)

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Payment must be from the account specified during application. If unsure, check the 'Source of funds' tab.

As soon as the funds are received, they are available for use immediately.

Use the Quick Transfer feature to move funds onto your pre-load Centtrip card(s).

Question 4

Can I send account activation reminders to admin users on my account?

Accepted Answer

If you are an Administrator on your Centtrip account, you can easily check whether someone has validated their email address and activated their account. If needed, you can then send them an instant reminder.

Follow these steps:

Sign into your Centtrip account via your desktop.
Select 'USERS' from the left-hand menu.
Browse or search the list to find the user you are looking for.
Check the 'VALIDATION' Column. Users with a cross have not yet activated their account.
Click the 'Resend Email' button to the right of this column, to send an instant email reminder.
Once the user has activated their account and created a password, the cross under 'VALIDATION' will change to a tick.

We recommend regularly sorting your user list by the 'VALIDATION' column, to bring all unvalidated accounts to the top for quick and easy review.

Question 5

What is a Corporate Super Administrator and what are their limits and permissions?

Accepted Answer

Corporate Super Administrators (CSAs) have the ability to create additional Admin users and/or CSAs, and specify exactly which Corporate and Operating Accounts the new user(s) should have access to.

When opening a new Centtrip account, the first user created will be a Corporate Super Administrator (CSA).

View how to add users as a CSA here.

CSA Permissions and Limits

CSA limits match the account limits, which will be Standard or Increased -

Question 6

What does it mean if a card ‘spends from a shared balance’?

Accepted Answer

All cards associated with your Centtrip account will be one of two types;

Cards that spend from the shared balance will draw funds directly from the operating account.
Pre-load cards do not spend from the shared balance and require funds to be transferred onto them from the account. Administrators can do this instantly using Quick Transfer.

In both cases, card spend is subject to the limits of the operating account, as well as any individual card limits applied by the administrator.

Question 7

How do I add funds to my pre-load Centtrip cards?

Accepted Answer

Any cards associated with your Centtrip account will be one of two types; cards which spend directly from the shared operating account balance, OR pre-load cards which require funds to be transferred onto them.

To transfer funds to your pre-load cards:

Sign in and visit your account DASHBOARD.
In the Quick Transfer section, use the dropdown boxes to select where funds should be sent FROM, and the card you would like to load them TO.
Enter the value you would like to transfer into the AMOUNT box, and check the balances look correct.
Click ‘Confirm’ to move your funds instantly to your selected card. These will be available to spend immediately, as long as the card has been activated by the cardholder.

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Information on your card limits is available here

Question 8

How many cards can I have?

Accepted Answer

There is no limit to the number of cards you can have associated to your account.