Question 1

How do I add funds to my Account?

Accepted Answer

You can send funds to your Centtrip account by wire transfer (account load by ACH transfer is coming soon - FUNDS SENT BY ACH WILL CURRENTLY BE RETURNED). Payment details are provided within your account:

Step 1)

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Visit your account 'DASHBOARD' and click on 'Account details' towards the bottom.

Step 2)

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Sign into your corproate bank account and make a transfer using the details shown on-screen. Be sure to include your account name as a reference.

Step 3)

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Payment must be from the account specified during application. If unsure, check the 'Source of funds' tab.

As soon as the funds are received, they are available for use immediately.

Use the Quick Transfer feature to move funds onto your pre-load Centtrip card(s).

Question 2

How do I move funds between my Operating Accounts?

Accepted Answer

If you are a Corporate Super Administrator (CSA) you can move funds between your accounts instantly.

Question 3

How do I move funds from my FX holding accounts to my Centtrip account and cards?

Accepted Answer

NOTE - You need access to our Payments and FX Service to use this feature.

How to move USD Funds

Sign into your Centtrip account and open 'Payments and FX' from the left-hand menu.
Click 'Holding Accounts' to view your balance in each currency.
Locate your USD balance and select 'Send Payment' under 'Actions'.
Enter the 'Amount' you want to transfer.
Click on the ‘Beneficiary’ dropdown and select your own corporate bank account (or 'Add new beneficiary' to set up).
Enter a 'Value Date' (the date payment should be sent) and payment reference
Click Continue, and then 'Complete Your Payment'.
Once payment has been received, you can transfer funds to your Centtrip account.
Funds will be available to cards which spend from the shared balance, and you can transfer funds to your pre-load cards.

How to move non-USD Funds

Your Centtrip account can only hold funds in USD, so any other currencies will need to be converted before you can transfer them to your account.

Sign into your Centtrip account and open 'Payments and FX' from the left-hand menu.
Click 'Send Payment'
Select USD under 'Currency To Pay' and the non-USD currency under 'Currency I have'.
Enter the 'Amount' you want to convert from your holding account.
Click ‘Beneficiary’ and select your corporate bank account (or 'Add new beneficiary' to set up).
Enter a 'Value Date' (the date payment should be sent) and a reference, then 'Continue'
Review the conversion quote and click 'Buy' to proceed.
Tick 'Use Operating account to fund'. Then, 'Complete Your Payment'
Once payment has been received, you can transfer funds to your Centtrip account.
Funds will be available to cards which spend from the shared balance, and you can transfer funds to your pre-load cards.

Question 4

How can I check my card balance?

Accepted Answer

You can check your real-time card balance whenever you need via the Centtrip app. The app will also show how much you have left to spend before hitting your daily limit. There are two ways to check:

From the 'CARD TRANSACTIONS' screen:

Tap 'CARD TRANSACTIONS' from the app dashboard.
Select 'BALANCE AND LIMITS' at the bottom of the screen.
Review your Card Balance and Remaining Available Spend.
Select 'Card Limits' to see your daily and monthly limits for card spend, cash withdrawals and your maximum transaction amount.

From the 'Card Settings' screen:

Visit the ‘YOUR CARDS’ screen by tapping ‘All cards’ from the app dashboard.
Tap on your card to reveal card functions, and press ‘Card Settings’ to open.
Review your Card Balance and Remaining Available Spend.
Scroll down to see your daily and monthly limits for card spend, cash withdrawals and your maximum transaction amount.

How do I add funds to my Account?

How do I move funds between my Operating Accounts?

How do I move funds from my FX holding accounts to my Centtrip account and cards?

How can I check my card balance?

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