Question 1

What are your card usage fees?

Accepted Answer

Card usage fees are as follows:

Question 2

My card doesn't seem to be working, what should I do?

Accepted Answer

Follow these steps to verify your card does not have an issue:

Check that your card is not blocked for security. If it is you can unblock it via the Centtrip mobile app or ask your administrator to do this for you.
Check your limits. Your daily spend limits are clearly displayed in the Centtrip mobile app.
Check you have sufficient funds available. If your card is prefunded and carries its own balance you can check this in the Centtrip mobile app.
If your card spends from a shared balance, you may have sufficient limit available but there may not be sufficient funds available in the account – please check with your administrator.

Please contact us if you are still experiencing a problem.

Question 3

Where can I use my card?

Accepted Answer

Your card can be used in over 190 countries worldwide, wherever Mastercard is accepted.

There are a few countries where the use of your card is prohibited:

Usage in the following countries is restricted, which means the countries below are blocked by default but can be enabled on request:

Question 4

How many cards can I have?

Accepted Answer

There is no limit to the number of cards you can have associated to your account.

Question 5

How long does it take for Centtrip cards to arrive?

Accepted Answer

Once you have submitted your card order the cards will arrive at your designated address within 3 to 5 days.

What are your card usage fees?

My card doesn't seem to be working, what should I do?