How do I check the status of a payment?

NOTE - You need access to our Payments and FX Service to use this feature.

  1. Sign into your Centtrip account and open 'Payments and FX' from the left-hand menu.
  2. Select 'Reports', and then 'Payment Tracker'
  3. Locate your payment and check the 'Status' column.

Payment Status Definitions -

  • Initiated – payment has been submitted by an administrator on your account.
  • Funded – funds have been debited from your bank account / holding account.
  • Sent – payment has been sent and is on the way to your beneficiary / holding account, as per your instruction.
  • Delivered – currency has now been credited to the relevant account.

Didn't find what you were looking for?

If you have any questions, please do not hesitate to get in touch by emailing or calling us on +1-929-930-3383 (Monday to Friday 8:30 to 17:30 Eastern time).