Q: What should I do if I've forgotten my PIN?

You can get an instant PIN reminder using the Centtrip app https://malcolm-en-gb.s3.eu-west-1.amazonaws.com/instances/ssTv2cUQS2/resources/5Iz1NjZTCf/US%20-%20Reveal%20PIN.png (US - Reveal PIN) A . Visit the ‘YOUR CARDS’ screen by tapping ‘All cards’ from the app dashboard. B . Tap on your new card to reveal card functions, and press ‘Card Settings’ to open. C . Select ‘PIN REVEAL’ from the settings menu. D . Then ‘SHOW PIN’ to view on-screen for 30 seconds. Get your copy of our cardholder guide for more helpful hints and tips on using your card and the app.

Question 1

What should I do if I've forgotten my PIN?

Accepted Answer

You can get an instant PIN reminder using the Centtrip app

https://malcolm-en-gb.s3.eu-west-1.amazonaws.com/instances/ssTv2cUQS2/resources/5Iz1NjZTCf/US%20-%20Reveal%20PIN.png (US - Reveal PIN)

A. Visit the ‘YOUR CARDS’ screen by tapping ‘All cards’ from the app dashboard.

B. Tap on your new card to reveal card functions, and press ‘Card Settings’ to open.

C. Select ‘PIN REVEAL’ from the settings menu.

D. Then ‘SHOW PIN’ to view on-screen for 30 seconds.

Get your copy of our cardholder guide for more helpful hints and tips on using your card and the app.

Question 2

How do I activate my Centtrip card?

Accepted Answer

1) Create a password and sign into the app

A. Check your inbox for an email inviting you to ‘Activate your account’.

B. Follow the link to create a secure password for your account.

C. Download the Centtrip app to your iOS or Android device.

D. Sign in using your email address and new password

2) Activate your Centtrip card

Once you receive your card, you can activate it in the app.

https://malcolm-en-gb.s3.eu-west-1.amazonaws.com/instances/ssTv2cUQS2/resources/FC6pYvAR9K/Activate%20Card%20-%20US.png (Activate Card - US)

A. Tap 'NEW CARD REQUIRES ACTIVATION' (if you do not see this, select 'All Cards')

B. Locate your new card under 'REQUIRES ACTIVATION' and press 'ACTIVATE CARD'

C. Enter the last four digits of your long card number and then ‘ACTIVATE CARD’

D. Once complete, your card will be ready to use and can be managed on-the-go using the Centtrip app.

3) Reveal your PIN

https://malcolm-en-gb.s3.eu-west-1.amazonaws.com/instances/ssTv2cUQS2/resources/5Iz1NjZTCf/US%20-%20Reveal%20PIN.png (US - Reveal PIN)

A. Visit the ‘YOUR CARDS’ screen by tapping ‘All cards’ from the app dashboard.

B. Tap on your new card to reveal card functions, and press ‘Card Settings’ to open.

C. Select ‘PIN REVEAL’ from the settings menu.

D. Then ‘SHOW PIN’ to view on-screen for 30 seconds.

Get your copy of our Cardholder Guide to discover how to check your balance, view spend and withdrawal limits, monitor real-time expenditure and lock/unlock your card instantly on the go via the app.

Question 3

How do I add funds to my pre-load Centtrip cards?

Accepted Answer

Any cards associated with your Centtrip account will be one of two types; cards which spend directly from the shared operating account balance, OR pre-load cards which require funds to be transferred onto them.

To transfer funds to your pre-load cards:

Sign in and visit your account DASHBOARD.
In the Quick Transfer section, use the dropdown boxes to select where funds should be sent FROM, and the card you would like to load them TO.
Enter the value you would like to transfer into the AMOUNT box, and check the balances look correct.
Click ‘Confirm’ to move your funds instantly to your selected card. These will be available to spend immediately, as long as the card has been activated by the cardholder.

https://malcolm-en-gb.s3.eu-west-1.amazonaws.com/instances/ssTv2cUQS2/resources/59948G4Jj5/Quick%20Transfer.png (Quick Transfer.png)

Information on your card limits is available here

Question 4

What are my card limits?

Accepted Answer

Card usage is subject to the following limits, dependent on the Limit Tier of your Operating Account. This will be confirmed in the subscription order confirmation, and cardholders can check their limits via the Centtrip app.

Administrators can tailor limits for individual cards, as long as they do not exceed your Limit Tier.

Standard Limits

Increased Limits

Note- Increased Limits are enabled at Operating Account level – Admin Users can choose which cards are given the Increased Limits. The fee is charged on all cards associated to that Operating Account.

Question 5

What are your card usage fees?

Accepted Answer

Card usage fees are as follows:

Local Transactions (US):

International Transactions (Non-US):

Question 6

Are my funds safe?

Accepted Answer

All funds are held with Sutton Bank, Member FDIC which means all funds are secure and insured up to a value of USD 250,000.

Question 7

How do I contact Centtrip?

Accepted Answer

The best way to contact us is via email – help@centtrip.com

You can also call us on +1 833 426 4192 (USA Toll Free) or +1 929 930 3383

Our office address is: 429 Lenox Ave, Miami Beach, FL 33139, United States

Our opening hours are: 8am to 5pm (Eastern Time) Monday to Friday.

Question 8

Where can I use my card?

Accepted Answer

Your card can be used in over 190 countries worldwide, wherever Mastercard is accepted.

There are a few countries where the use of your card is prohibited:

Islamic Republic of Iran
Democratic People's Republic of Korea
Sudan
South Sudan
Syrian Arab Republic
Cuba

Usage in the following countries is restricted, which means the countries below are blocked by default but can be enabled on request:

Afghanistan
Albania
Angola
Azerbaijan
Burundi
Bolivia (Plurinational State of)
Botswana
Belarus
Democratic Republic of the Congo
Central African Republic
Western Sahara
Ghana
Guinea
Guinea-Bissau
Haiti
Iraq
Kenya
Kyrgyzstan
Cambodia
Lao People's Democratic Republic
Lebanon
Liberia
Libya
Mali
Myanmar
Mongolia
Mozambique
Nigeria
Nicaragua
Panama
Pakistan
State of Palestine
Paraguay
Russian Federation
Sierra Leone
Somalia
Tajikistan
Tunisia
Ukraine
Uganda
Bolivarian Republic Venzuela
Vietnam
Kosovo
Yemen
Zimbabwe

Question 9

My card doesn't seem to be working, what should I do?

Accepted Answer

Follow these steps to verify your card does not have an issue:

Check that your card is not blocked for security. If it is you can unblock it via the Centtrip mobile app or ask your administrator to do this for you.
Check your limits. Your daily spend limits are clearly displayed in the Centtrip mobile app.
Check you have sufficient funds available. If your card is prefunded and carries its own balance you can check this in the Centtrip mobile app.
If your card spends from a shared balance, you may have sufficient limit available but there may not be sufficient funds available in the account – please check with your administrator.

Please contact us if you are still experiencing a problem.

Question 10

How do I add funds to my Account?

Accepted Answer

You can send funds to your Centtrip account by wire transfer (account load by ACH transfer is coming soon - FUNDS SENT BY ACH WILL CURRENTLY BE RETURNED). Payment details are provided within your account:

Step 1)

https://malcolm-en-gb.s3.eu-west-1.amazonaws.com/instances/ssTv2cUQS2/resources/b4PNzHJJZb/2.png (2 (29723649826).png)

Visit your account 'DASHBOARD' and click on 'Account details' towards the bottom.

Step 2)

https://malcolm-en-gb.s3.eu-west-1.amazonaws.com/instances/ssTv2cUQS2/resources/KGGw4dBNjA/3.png (3 (3684582).png)

Sign into your corproate bank account and make a transfer using the details shown on-screen. Be sure to include your account name as a reference.

Step 3)

https://malcolm-en-gb.s3.eu-west-1.amazonaws.com/instances/ssTv2cUQS2/resources/xRYgMrm4cz/4.png (4 (457).png)

Payment must be from the account specified during application. If unsure, check the 'Source of funds' tab.

As soon as the funds are received, they are available for use immediately.

Use the Quick Transfer feature to move funds onto your pre-load Centtrip card(s).