How do I view my EEA or US virtual card details?

You can view your virtual card number and CVV within the Centtrip app.

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How do I use my virtual EEA or US card to make online or contactless payments?

You can use your virtual card for both online transactions and contactless transactions.

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What are virtual cards and how do I use them?

A virtual card is exactly like a standard Centtrip card, except that it doesn’t exist physically. Instead, it is accessed by cardholders digitally within the Centtrip app, and can be managed by Administrators with their desktop account.

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How do I choose the card currency when ordering cards for my EEA account?

You can select your preferred card currency, either GBP or EUR, at the beginning of your card order.

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Can I chat live with the Customer Support Team?

From this page you can access our live chat service.

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What is 3D secure?

3 Domain Secure (3DS) is a security measure for online payments which provides additional protection against fraud.

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Where can I find the password required to authenticate my online transaction?

You can find this password in the app, by tapping '3D Secure' within the settings menu.

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How do I use the 'Projects' feature to automatically label expenses?

Save time when managing and reconciling expenses by creating 'Projects' - your custom project label (as well as its associated accounting code) will be automatically assigned to any expenses incurred within a specified time period, for one or more selected cards.

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Didn't find what you were looking for?

If you have any questions, please do not hesitate to get in touch by emailing [email protected] or calling us on +1-929-930-3383 (Monday to Friday 8:30 to 17:30 Eastern time).