Can I chat live with the Customer Support Team?

From this page you can access our live chat service.

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What is 3D secure?

3 Domain Secure (3DS) is a security measure for online payments which provides additional protection against fraud.

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Where can I find the password required to authenticate my online transaction?

You can find this password in the app, by tapping '3D Secure' within the settings menu.

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How do I use the 'Projects' feature to automatically label expenses?

Save time when managing and reconciling expenses by creating 'Projects' - your custom project label (as well as its associated accounting code) will be automatically assigned to any expenses incurred within a specified time period, for one or more selected cards.

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How do I review my account list and update card delivery details?

Sign into your Centtrip account and visit the *ACCOUNT LIST* section.

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How do I move funds between my Operating Accounts?

If you are a Corporate Super Administrator (CSA) you can move funds between your accounts using the 'Quick Transfer' feature on the 'MASTER DASHBOARD'.

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How can I check my User Role?

You can check your User Role within the USERS section of your Centtrip account

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What are the different user roles and permissions?

There are 3 different user roles; 'Corporate Super Administrator', 'Corporate Administrator' and 'Corporate Administrator - Read only'

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Didn't find what you were looking for?

If you have any questions, please do not hesitate to get in touch by emailing or calling us on +1-929-930-3383 (Monday to Friday 8:30 to 17:30 Eastern time).