Q: How do I review my account list and update card delivery details?

[how-tos][figure] Sign into your Centtrip account and select ACCOUNT LIST from the left-hand menu.[/figure][figure]Click an operating account to open *‘Account details’ * and review limits. (You can also click on a card to view cardholder limits).[/figure][figure]Scroll down to view the card delivery address(es) for that operating account. From here you can EDIT DELIVERY ADDRESS or ADD DELIVERY ADDRESS . You can select your preferred delivery address when ordering cards .[/figure][/how-tos]

Q: What is the difference between my 'Card Balance' and my 'Remaining Available Spend'?

CARD BALANCE shows either the total funds loaded onto your card by an administrator, OR if your card spends directly from the main account, you will see ‘This card spends from a shared balance’. REMAINING AVAILABLE SPEND is how much you can spend before hitting your daily limit. You cannot spend over this amount, even if your card balance is higher. You can check your card limits in the app .

Question 1

How do I close a card which is no longer required?

Accepted Answer

If you are a Corporate Administrator, you can close cards directly within your account.

https://malcolm-en-gb.s3.eu-west-1.amazonaws.com/instances/ssTv2cUQS2/resources/ihGrqqU47X/close%20card%20US.png (close card US)

Sign into your Centtrip account
Select 'MANAGE CARDS' from the left hand menu
Use the search or filters to locate the card you wish to close
Click on the card to open the 'Card details' panel
Select 'CLOSE CARD'

Important - this cannot be undone. If unsure, we recommend locking the card.

Question 2

How can I check my card balance?

Accepted Answer

You can check your real-time card balance whenever you need via the Centtrip app. The app will also show how much you have left to spend before hitting your daily limit. There are two ways to check:

From the 'CARD TRANSACTIONS' screen:

Tap 'CARD TRANSACTIONS' from the app dashboard.
Select 'BALANCE AND LIMITS' at the bottom of the screen.
Review your Card Balance and Remaining Available Spend.
Select 'Card Limits' to see your daily and monthly limits for card spend, cash withdrawals and your maximum transaction amount.

From the 'Card Settings' screen:

Visit the ‘YOUR CARDS’ screen by tapping ‘All cards’ from the app dashboard.
Tap on your card to reveal card functions, and press ‘Card Settings’ to open.
Review your Card Balance and Remaining Available Spend.
Scroll down to see your daily and monthly limits for card spend, cash withdrawals and your maximum transaction amount.

Question 3

Can I send account activation reminders to admin users on my account?

Accepted Answer

If you are an Administrator on your Centtrip account, you can easily check whether someone has validated their email address and activated their account. If needed, you can then send them an instant reminder.

Follow these steps:

Sign into your Centtrip account via your desktop.
Select 'USERS' from the left-hand menu.
Browse or search the list to find the user you are looking for.
Check the 'VALIDATION' Column. Users with a cross have not yet activated their account.
Click the 'Resend Email' button to the right of this column, to send an instant email reminder.
Once the user has activated their account and created a password, the cross under 'VALIDATION' will change to a tick.

We recommend regularly sorting your user list by the 'VALIDATION' column, to bring all unvalidated accounts to the top for quick and easy review.

Question 4

How many cards can I have?

Accepted Answer

There is no limit to the number of cards you can have associated to your account.

Question 5

How long does it take for Centtrip cards to arrive?

Accepted Answer

Once you have submitted your card order the cards will arrive at your designated address within 3 to 5 days.

Question 6

Are my funds safe?

Accepted Answer

All funds are held with Sutton Bank, Member FDIC which means all funds are secure and insured up to a value of USD 250,000.

Question 7

How do I review my account list and update card delivery details?

Accepted Answer

[how-tos][figure]Sign into your Centtrip account and select ACCOUNT LIST from the left-hand menu.[/figure][figure]Click an operating account to open *‘Account details’ * and review limits. (You can also click on a card to view cardholder limits).[/figure][figure]Scroll down to view the card delivery address(es) for that operating account. From here you can EDIT DELIVERY ADDRESS or ADD DELIVERY ADDRESS. You can select your preferred delivery address when ordering cards.[/figure][/how-tos]

Question 8

Is Centtrip’s corporate USD Mastercard a credit or debit card?

Accepted Answer

The Centtrip USD Mastercard is neither a credit, nor debit card. 

Centtrip cards are Corporate prepaid cards, reloadable and issued by a Federal Deposit Insurance Corporation member. Each time you use your Centtrip card, the purchase value is deducted from the funds available for the card or the associated Operating Account.

You can use your Centtrip Mastercard worldwide, online and in store. 

Question 9

What is the difference between my 'Card Balance' and my 'Remaining Available Spend'?

Accepted Answer

CARD BALANCE shows either the total funds loaded onto your card by an administrator, OR if your card spends directly from the main account, you will see ‘This card spends from a shared balance’.
REMAINING AVAILABLE SPEND is how much you can spend before hitting your daily limit. You cannot spend over this amount, even if your card balance is higher.

You can check your card limits in the app.

Question 10

How do I find my nearest ATM?

Accepted Answer

To find your nearest chip-enabled ATM, we recommend using the Mastercard ATM Locator.

You can access this anytime via the Centtrip app - simply tap the app menu icon in the top right of the screen, select 'ATM Locator' and enter your location to search:

https://malcolm-en-gb.s3.eu-west-1.amazonaws.com/instances/ssTv2cUQS2/resources/xqzV7HwzfY/ATM%20Locator.png (ATM Locator.png)

Get your copy of our cardholder guide for more hints and tips.