Q: How do I review my account list and update card delivery details?

[how-tos][figure] Sign into your Centtrip account and select ACCOUNT LIST from the left-hand menu.[/figure][figure]Click an operating account to open *‘Account details’ * and review limits. (You can also click on a card to view cardholder limits).[/figure][figure]Scroll down to view the card delivery address(es) for that operating account. From here you can EDIT DELIVERY ADDRESS or ADD DELIVERY ADDRESS . You can select your preferred delivery address when ordering cards .[/figure][/how-tos]

Q: What are the different user roles and permissions?

There are 3 different User Roles with varying degrees of access to certain features (see table below): Corporate Super Administrator (CSA) Corporate Administrator (CA) Corporate Administrator - Read only (RO) CSAs have access to the main corporate account and as all associated Operating Accounts, whereas CAs and ROs will only have access to select account(s). Payments & FX available upon request and subject to approval *

Q: What is a Corporate Super Administrator and what are their limits and permissions?

Corporate Super Administrators (CSAs) have the ability to create additional Admin users and/or CSAs, and specify exactly which Corporate and Operating Accounts the new user(s) should have access to. When opening a new Centtrip account, the first user created will be a Corporate Super Administrator (CSA). View how to add users as a CSA here . CSA Permissions and Limits CSA limits match the account limits, which will be Standard or Increased -

Question 1

How do I review my account list and update card delivery details?

Accepted Answer

[how-tos][figure]Sign into your Centtrip account and select ACCOUNT LIST from the left-hand menu.[/figure][figure]Click an operating account to open *‘Account details’ * and review limits. (You can also click on a card to view cardholder limits).[/figure][figure]Scroll down to view the card delivery address(es) for that operating account. From here you can EDIT DELIVERY ADDRESS or ADD DELIVERY ADDRESS. You can select your preferred delivery address when ordering cards.[/figure][/how-tos]

Question 2

What are virtual cards and how do I use them?

Accepted Answer

A virtual card is exactly like a standard Centtrip card, except that it doesn’t exist physically. Instead, it is accessed by cardholders digitally within the Centtrip app, and can be managed by Administrators with their desktop account. They can be used for online transactions, subscriptions and other repeat payments.

Please note - this feature is currently only available for EEA and US Centtrip account holders.

Benefit from:

Instant card creation - no more waiting for physical cards to arrive.
Effortless set-up - virtual cards are automatically activated upon creation.
Online transactions - use for online transactions, subscriptions and other repeat payments.
Increased security - eliminate the risk of physical cards becoming lost or stolen.

How do I order virtual cards?

Simply follow the standard card order process, and use the dropdown box to select 'Virtual' as the card type.

Please note that when you select this option, EVERY card in that particular order will be a virtual card. If you wish to also order physical cards, you will need to place a separate order.

Once ordered, the cards will appear in your CARDS dashboard immediately.

New cardholders will receive an email inviting them to create an account password and sign into the app, where they can view and begin using their new card.
Existing cardholders will be able to view the new virtual card in the app, alongside any existing cards they have.

Cards are activated upon creation, so no separate cardholder activation is required.

How are virtual cards used?

For Online Payments:

You can make an online transaction with your card in the same way as you would with a physical card. They are perfect for subscriptions and other repeat payments. You can view your card details within the Centtrip app.

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Sign into the Centtrip app, OR (if you are a new user) follow the steps in your activation email to create a password. Then, tap ‘All Cards’ on the app homepage.
Locate your virtual card within the list, tap to select it, then press to open ‘Card Settings’.
Swipe left on the top of the screen to view the card.
Tap 'SHOW FULL CARD DETAILS'and verify your identity.

The card details will now be revealed, including the CVV.

Tap the ‘Copy Card Number’ button to copy the number and use for your online purchase.

Please note - virtual cards are currently only available for US and EEA Centtrip account holders.

Question 3

How do I contact Centtrip?

Accepted Answer

The best way to contact us is via email – help@centtrip.com

You can also call us on +1 833 426 4192 (USA Toll Free) or +1 929 930 3383

Our office address is: 429 Lenox Ave, Miami Beach, FL 33139, United States

Our opening hours are: 8am to 5pm (Eastern Time) Monday to Friday.

Question 4

How do I lock and unlock my card?

Accepted Answer

Keep your card extra secure by temporarily locking it while not in use. Your card can be locked/unlocked instantly using the Centtrip app.

Open the app and visit the ‘YOUR CARDS’ screen by tapping ‘All cards’ from the app dashboard.
Tap on your card to reveal card functions, and press ‘Card Settings’ to open.
Switch the ‘LOCK/UNLOCK’ toggle as required.
Once locked, no payments or withdrawals will be allowed.
Unlock your card at any time to use immediately.

(If you're an Administrator, you can also set all card limits to zero until the card is required.)

Find out what to do if your card has been lost or stolen.

Question 5

Is Centtrip’s corporate USD Mastercard a credit or debit card?

Accepted Answer

The Centtrip USD Mastercard is neither a credit, nor debit card. 

Centtrip cards are Corporate prepaid cards, reloadable and issued by a Federal Deposit Insurance Corporation member. Each time you use your Centtrip card, the purchase value is deducted from the funds available for the card or the associated Operating Account.

You can use your Centtrip Mastercard worldwide, online and in store. 

Question 6

What are the different user roles and permissions?

Accepted Answer

There are 3 different User Roles with varying degrees of access to certain features (see table below):

CSAs have access to the main corporate account and as all associated Operating Accounts, whereas CAs and ROs will only have access to select account(s).

Payments & FX available upon request and subject to approval *

Question 7

Who can sign up for an Account?

Accepted Answer

Centtrip is for organizations of all sizes. The entity must be a USA registered company.

Question 8

What is a Corporate Super Administrator and what are their limits and permissions?

Accepted Answer

Corporate Super Administrators (CSAs) have the ability to create additional Admin users and/or CSAs, and specify exactly which Corporate and Operating Accounts the new user(s) should have access to.

When opening a new Centtrip account, the first user created will be a Corporate Super Administrator (CSA).

View how to add users as a CSA here.

CSA Permissions and Limits

CSA limits match the account limits, which will be Standard or Increased -

Question 9

What are my fees?

Accepted Answer

You can find a breakdown of subscription fees and limits in our Terms and Conditions.

Card usage fees are as follows:

Local Transactions (US):

International Transactions (Non-US):

Question 10

How many cards can I have?

Accepted Answer

There is no limit to the number of cards you can have associated to your account.