Q: How do I run account and card statements?

[how-tos][figure] Sign into your account and select STATEMENTS from the left-hand menu.[/figure][figure]Use the dropdown to select your operating account, or a particular card - whichever you want to run a statement for.[/figure][figure]Enter your required date range - you can view account and card statements over as long a period as required, or export up to 3 months at a time.[/figure][figure] Click ‘XLSX’ for an editable statement. Select whether to include all account and card activity, or only activity relating to the card or account you selected.[/figure][figure] Click ‘PDF’ to export professional statements, and choose whether or not to include receipts and labels. Your report will download in your browser.[/figure][/how-tos]

Question 1

How do I run account and card statements?

Accepted Answer

[how-tos][figure]Sign into your account and select STATEMENTS from the left-hand menu.[/figure][figure]Use the dropdown to select your operating account, or a particular card - whichever you want to run a statement for.[/figure][figure]Enter your required date range - you can view account and card statements over as long a period as required, or export up to 3 months at a time.[/figure][figure] Click ‘XLSX’ for an editable statement. Select whether to include all account and card activity, or only activity relating to the card or account you selected.[/figure][figure] Click ‘PDF’ to export professional statements, and choose whether or not to include receipts and labels. Your report will download in your browser.[/figure][/how-tos]

Question 2

How do I switch between my different Centtrip accounts?

Accepted Answer

If you are an Administrator on more than one Centtrip account, you can switch between them easily, without having to log out and back in again with different user credentials.

Switching between your US accounts - click your account name at the top of your dashboard to open a dropdown menu containing a list of your other US accounts. Select the one you want to switch to.
Switching from a US account to a UK account - click the US flag icon at the top of your account dashboard and select 'UNITED KINGDOM' from the dropdown menu.
Switching from a UK account to a US account - click the Settings cog in the top-right corner of your UK dashboard. Select 'Centtrip USA Dashboard' from the dropdown menu.

Question 3

What are my fees?

Accepted Answer

You can find a breakdown of subscription fees and limits in our Terms and Conditions.

Card usage fees are as follows:

Local Transactions (US):

International Transactions (Non-US):

Question 4

How do I reset my password?

Accepted Answer

You can reset your password instantly via the app or your desktop account

Using your desktop account

Visit account.centtrip.com
Click 'FORGOT PASSWORD?'
Enter your email address and date of birth and select 'NEXT'
You will now be prompted to enter a verification code. If the details you have entered are correct, this will be emailed to you.
Enter and confirm your new password and click 'CHANGE PASSWORD' to save.
If you do not receive your verification code, please contact Client Support.

Using the app

Open the Centtrip app for iOS or Android
Tap 'LOG IN'
Select 'FORGOT PASSWORD?'
Enter your email address and date of birth and select 'NEXT'
You will now be prompted to enter a verification code. If the details you have entered are correct, this will be emailed to you.
Enter and confirm your new password and click 'CHANGE PASSWORD' to save.

Question 5

How do I choose the card currency when ordering cards for my EEA account?

Accepted Answer

EEA account holders have the ability to order either EUR or GBP currency cards. You can select your preferred currency at the beginning of your card order.

Sign into your account and select CARDS from the left-hand menu
Switch to the Order cards tab.
Select EEA as your region
Use the dropdown menu to select either EUR or GBP
Select your Corporate Account and the relevant Operating Account
Press Next and follow on-screen instructions to order cards in your chosen currency

https://malcolm-en-gb.s3.eu-west-1.amazonaws.com/instances/ssTv2cUQS2/resources/pQMGjKn3NO/GBP%20Cards%20-%20EEA%20%284%29.png (GBP Cards - EEA (4))

CARD ORDERING INFORMATION IS AVAILABLE HERE FOR UK ACCOUNT HOLDERS AND HERE FOR US ACCOUNT HOLDERS

Question 6

How can I update my cell number?

Accepted Answer

https://malcolm-en-gb.s3.eu-west-1.amazonaws.com/instances/ssTv2cUQS2/resources/QHq0ukTqGk/US%20-%20Update%20details.png (US - Update details (1).png)

Question 7

What is 3D secure?

Accepted Answer

3 Domain Secure (3DS) is a security measure for online payments which provides additional protection against fraud.

The 3 domains (acquirer, scheme, and issuer) interact with each other to exchange information and authenticate the transaction.

3D Secure helps prevent fraud and is available for Card Not Present (CNP) transactions with all major card networks, and is mandatory in the EU, following the Revised Payment Services Directive (PSD2).

Question 8

What are the validation requirements for completing my card order form?

Accepted Answer

Please always follow these steps to order cards within your Centtrip account. The validation requirements for filling out the order template are provided below, as well as in your account for ease:

"Corporate name": maximum 100 characters.
The naming should match with selected Corporate on the 1st step.
"First Name": maximum 50 characters.
Allowed characters: a-z, A-Z, 0-9, space, apostrophe, dash.
"Last Name": maximum 50 characters.
Allowed characters: a-z, A-Z, 0-9, space, apostrophe, dash.
"Emboss Name": maximum 26 characters.
Allowed characters: a-z, A-Z, 0-9, space.
"Email": maximum 254 characters. Format: example@domain.com.
"Birth Date. Day (DD)": enter 1-31 day number. Format: "01" or "1".
"Birth Date. Month (MM)": enter 1-12 month number. Format: "01" or "1".
"Birth Date. Year (YYYY)": age must be greater than or equal to 18. Format: YYYY.
"Mobile Phone Code (ex. 1 for USA)": mobile country code without "+" or "0" in the beginning, ex. "1" for USA
"Mobile Phone Number": maximum 20 digits.
"Shared balance (Yes/No)": enter "Yes" or "No". What does this mean?
All fields: no trailing or leading spaces.
File: remove empty rows instead of just clearing cells.
Delivery Address: there is a maximum of 50 characters allowed for the Corporate name, First name and Last name.

Question 9

Is Centtrip’s corporate USD Mastercard a credit or debit card?

Accepted Answer

The Centtrip USD Mastercard is neither a credit, nor debit card. 

Centtrip cards are Corporate prepaid cards, reloadable and issued by a Federal Deposit Insurance Corporation member. Each time you use your Centtrip card, the purchase value is deducted from the funds available for the card or the associated Operating Account.

You can use your Centtrip Mastercard worldwide, online and in store. 

Question 10

Who can sign up for an Account?

Accepted Answer

Centtrip is for organizations of all sizes. The entity must be a USA registered company.