Q: How can I check my User Role?

You can check your User Role within your Centtrip account: Sign in and click 'USERS' in the left-hand menu Enter your name in the search box Refer to the 'ROLE' column. Note - you may have different roles for different accounts. Find out more about User Roles and permissions here .

Question 1

How do I use the 'Projects' feature to automatically label expenses?

Accepted Answer

Save time when managing and reconciling expenses by creating 'Projects' - your custom project label (as well as the associated accounting code) will be automatically assigned to any expenses incurred within a specified time period, for one or more selected cards. You can then run and export comprehensive statements for your project.

This is ideal for automatically allocating expenses to a particular Yacht, Charter, music tour, or production.

[how-tos][figure]Visit your CORPORATE LABELS dashboard and switch to the Projects tab. Then click Create new.[/figure][figure]Enter the project name, an alternative value (such as an accounting code) and the duration of your project. Then select which Centtrip cards should be associated. For example, you could enter the name of a yacht as the project, with the charter start and end dates, and only add the cards for that specific charter crew.[/figure][figure]Once set up, the project label will be automatically attached to any expenses incurred during your specified period, for your selected cards. Your project will show as Pending, Live or Closed, dependent on the project dates you entered. This means you can set up projects ahead of time.[/figure][figure]If required, you can also add or remove project labels manually. Visit EXPENSES and click on a transaction. Then use the dropdown to add your project under Corporate labels. Click the cross to remove it anytime. Switch to the Account transactions tab to add project labels in the same way. [/figure][figure]To view statements and export reports for a particular project, visit STATEMENTS and switch to the Projects tab. Then use the filter to select a project and hit Update to view all associated expenses.[/figure][figure]You can view the opening and closing balances for your project, along with the money in and out at the top. Click XLSX to export - edit, analyse, share with clients, or integrate into your existing accounting systems.[/figure][/how-tos]

Question 2

How can I check my User Role?

Accepted Answer

You can check your User Role within your Centtrip account:

Find out more about User Roles and permissions here.

Question 3

How do I view my card transactions?

Accepted Answer

You can monitor your expenditure in real time using the Centtrip app - simply select ‘CARD TRANSACTIONS’ at the bottom of the app dashboard. Tap into an expense to view more details, including time and location.

Question 4

What is a Forward Contract, what are the benefits and how do I set one up?

Accepted Answer

Forwards enable you to reduce uncertainty and mitigate currency risk by securing a fixed exchange rate for delivery in the future. They give you the freedom to take advantage of exchange rates in times that make sense for you, without having to pay for them until they are needed. This keeps your funds free for other uses and protects you from currency fluctuations.

Types of Forward Contract

Fixed Dated Forward

A Fixed Dated Forward enables you to buy or sell currency for settlement on a specific date in the future, at a pre-determind rate. Unlike a Spot Contract, a Fixed Forward eliminates the risk of a market fluctuation which is out of your favour, by locking in a favourable rate for a future transaction.

Tailor delivery dates to suit your requirements
Allows flexibility for early delivery or to extend the delivery date
Eliminates pricing uncertainties by locking in a favourable rate
Delivery dates up to 12 months in the future

Window Forward

A Window Forward is similar to a Fixed Dated Forward, but offers additional benefits by providing multiple settlements at a fixed rate, within the pretermined timeframe.

You set the delivery window
Allows for multiple deliveries
The total amount of the contract can be settled in increments
Single or multiple deliveries are set at a single exchange rate

Non-Deliverable Forward (NDF)

A NDF allows hedging in currencies where governement regulations retrict foreign access to local currency or the parties want to compensate for risk without a physical exchange of funds. NDF settle against a fixing rate at maturity, with the net amount in USD, or another fully convertible currency, either paid or received.

Contact our currency experts to discuss your requirements today.

Question 5

What are multi-currency holding accounts?

Accepted Answer

Centtrip's multi-currency holding accounts allow you to receive and hold foreign currency without having to open foreign bank accounts, saving you time & money.

You can hold funds in your multi-currency account for future use, send a transfer from your account, or convert your currency to USD or another foreign currency. You can also purchase currency directly within your account to take advantage of favourable market conditions.

Available Currencies

Question 6

How do I make payment using funds from my holding accounts?

Accepted Answer

NOTE - You need access to our Payments and FX Service to use this feature.

Sign into your Centtrip account and open 'Payments and FX' from the left-hand menu.
Select 'Holding Accounts' to view your balances in each currency.
Locate the currency you want to use for payment, and select 'Send Payment' under 'Actions'.
Enter the payment 'Amount'
Click on the ‘Beneficiary’ dropdown - select an existing payee, or ‘Add new beneficiary’.
Enter a 'Value Date' (i.e. the date payment should be sent).
Add your 'Payment Reference', such as an invoice.
If you need to make multiple payments, click 'Add another payment'.
Click 'Continue', then 'Complete Your Payment'.

Question 7

What is 3D secure?

Accepted Answer

3 Domain Secure (3DS) is a security measure for online payments which provides additional protection against fraud.

The 3 domains (acquirer, scheme, and issuer) interact with each other to exchange information and authenticate the transaction.

3D Secure helps prevent fraud and is available for Card Not Present (CNP) transactions with all major card networks, and is mandatory in the EU, following the Revised Payment Services Directive (PSD2).

Question 8

How do I get access to the payments and foreign exchange service?

Accepted Answer

If you do not see the payments & FX dashboard (shown below) when you click on 'PAYMENTS & FX' from your account menu, it means either that this service has not yet been enabled for your account, or that you do not have the relevant access rights.

To request access, please contact your Centtrip account manager or email Client Support.

Question 9

How can I update my cell number?

Accepted Answer

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Question 10

What type of business registration documents can I provide for my Centtrip application?

Accepted Answer

Examples of acceptable business registration documents include:

Please note - registration documents vary by state and may bear a different name to the examples above.

Documents must also be:

Issued by a reliable, independent source such as the local commercial register of the country where the business is registered.
Dated within 12 months of the application, or contain a signature and a state of affairs with a date not older than 12 months. This means a certificate of incorporation may not be accepted

The document must meet the following file format and size requirements:

Formats: JPEG, JPG, PNG, or PDF (maximum 2 pages)
Size:
- PDFs for legal arrangement documents: minimum 1 KB, maximum 25 MB
- Other PDFs and other formats: minimum 1 KB, maximum 4 MB

If you have any questions, please speak to your Account Manager.