Q: What is a Corporate Super Administrator and what are their limits and permissions?

Corporate Super Administrators (CSAs) have the ability to create additional Admin users and/or CSAs, and specify exactly which Corporate and Operating Accounts the new user(s) should have access to. When opening a new Centtrip account, the first user created will be a Corporate Super Administrator (CSA). View how to add users as a CSA here . CSA Permissions and Limits CSA limits match the account limits, which will be Standard or Increased -

Question 1

How do I get access to the payments and foreign exchange service?

Accepted Answer

If you do not see the payments & FX dashboard (shown below) when you click on 'PAYMENTS & FX' from your account menu, it means either that this service has not yet been enabled for your account, or that you do not have the relevant access rights.

To request access, please contact your Centtrip account manager or email Client Support.

Question 2

How do I check my card limits in the app?

Accepted Answer

As a cardholder, you can check your cash withdrawal and card spend limits anytime using the Centtrip app, in either of the following ways.

From the app dashboard:

Sign into the app and select ‘All cards’ from the dashboard
Tap on your card to reveal additional functions
Choose ‘Card Settings’ and scroll down to view your limits

From the CARD TRANSACTIONS screen:

Access 'CARD TRANSACTIONS' from your app dashboard
Press 'BALANCE AND LIMITS' at the bottom of the screen
Tap on the 'Card Limits' tab to view

Get your copy of our cardholder guide for more helpful hints and tips on using your card and the app.

Question 3

Why am I being asked to sign for card transactions?

Accepted Answer

As your Centtrip card is a US issued card, when using it in stores, restaurants, hotels e.t.c, it is likely that you will be asked to sign for the transaction, as opposed to entering your PIN.

At Point of Sale you should always enter your card into the merchant's POS machine as normal, and the merchant should then provide you with a slip to sign.

Question 4

My card doesn't seem to be working, what should I do?

Accepted Answer

Follow these steps to verify your card does not have an issue:

Check that your card is not blocked for security. If it is you can unblock it via the Centtrip mobile app or ask your administrator to do this for you.
Check your limits. Your daily spend limits are clearly displayed in the Centtrip mobile app.
Check you have sufficient funds available. If your card is prefunded and carries its own balance you can check this in the Centtrip mobile app.
If your card spends from a shared balance, you may have sufficient limit available but there may not be sufficient funds available in the account – please check with your administrator.

Please contact us if you are still experiencing a problem.

Question 5

How do I contact Centtrip?

Accepted Answer

The best way to contact us is via email – help@centtrip.com

You can also call us on +1 833 426 4192 (USA Toll Free) or +1 929 930 3383

Our office address is: 429 Lenox Ave, Miami Beach, FL 33139, United States

Our opening hours are: 8am to 5pm (Eastern Time) Monday to Friday.

Question 6

What is a Forward Contract, what are the benefits and how do I set one up?

Accepted Answer

Forwards enable you to reduce uncertainty and mitigate currency risk by securing a fixed exchange rate for delivery in the future. They give you the freedom to take advantage of exchange rates in times that make sense for you, without having to pay for them until they are needed. This keeps your funds free for other uses and protects you from currency fluctuations.

Types of Forward Contract

Fixed Dated Forward

A Fixed Dated Forward enables you to buy or sell currency for settlement on a specific date in the future, at a pre-determind rate. Unlike a Spot Contract, a Fixed Forward eliminates the risk of a market fluctuation which is out of your favour, by locking in a favourable rate for a future transaction.

Tailor delivery dates to suit your requirements
Allows flexibility for early delivery or to extend the delivery date
Eliminates pricing uncertainties by locking in a favourable rate
Delivery dates up to 12 months in the future

Window Forward

A Window Forward is similar to a Fixed Dated Forward, but offers additional benefits by providing multiple settlements at a fixed rate, within the pretermined timeframe.

You set the delivery window
Allows for multiple deliveries
The total amount of the contract can be settled in increments
Single or multiple deliveries are set at a single exchange rate

Non-Deliverable Forward (NDF)

A NDF allows hedging in currencies where governement regulations retrict foreign access to local currency or the parties want to compensate for risk without a physical exchange of funds. NDF settle against a fixing rate at maturity, with the net amount in USD, or another fully convertible currency, either paid or received.

Contact our currency experts to discuss your requirements today.

Question 7

What are multi-currency holding accounts?

Accepted Answer

Centtrip's multi-currency holding accounts allow you to receive and hold foreign currency without having to open foreign bank accounts, saving you time & money.

You can hold funds in your multi-currency account for future use, send a transfer from your account, or convert your currency to USD or another foreign currency. You can also purchase currency directly within your account to take advantage of favourable market conditions.

Available Currencies

Question 8

How do I switch between my different Centtrip accounts?

Accepted Answer

If you are an Administrator on more than one Centtrip account, you can switch between them easily, without having to log out and back in again with different user credentials.

Switching between your US accounts - click your account name at the top of your dashboard to open a dropdown menu containing a list of your other US accounts. Select the one you want to switch to.
Switching from a US account to a UK account - click the US flag icon at the top of your account dashboard and select 'UNITED KINGDOM' from the dropdown menu.
Switching from a UK account to a US account - click the Settings cog in the top-right corner of your UK dashboard. Select 'Centtrip USA Dashboard' from the dropdown menu.

Question 9

What is a Market Order, what are the benefits and how do I set one up?

Accepted Answer

Take advantage of exchange rate fluctuations by setting a target rate and letting Centtrip watch the market for you. If the market reaches your target rate, we will automatically execute the buying or selling of your specified currency, day or night. So you don't have to worry about missing an FX opportunity.

Types of Market Order

1) Take Profit

A Take Profit Order enables you to take advantage of favorable market movements. Choose a target rate better than the current market level. If the market reaches your target rate, your order is automatically processed on your behalf. You can set this up directly within your Centtrip account.

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2) Stop Loss

A Stop Loss Order can be used to stop further loss when an appreciating market starts to reverse. This protects you from purchasing currency at a poorer rate than expected or required. Choose a 'worst case' target rate that is weaker than the current market level and your order will be automatically executed if the market reaches this rate, protecting your profits. Contact our team to discuss or place a Stop Loss Order.

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3) One Cancels Other

This is a combination of both a Take Profit Order and a Stop Loss. If the market appreciates and the Take Profit Order is triggered, the Stop Loss will automatically be cancelled. Conversely, if the Stop Loss is triggered the Take Profit Order will automatically be cancelled. These are enable you to take advantage of a positive market move, whilst protecting a key level. Get in touch to discuss a OCO order.

Question 10

What is a Corporate Super Administrator and what are their limits and permissions?

Accepted Answer

Corporate Super Administrators (CSAs) have the ability to create additional Admin users and/or CSAs, and specify exactly which Corporate and Operating Accounts the new user(s) should have access to.

When opening a new Centtrip account, the first user created will be a Corporate Super Administrator (CSA).

View how to add users as a CSA here.

CSA Permissions and Limits

CSA limits match the account limits, which will be Standard or Increased -