Q: What is the difference between my 'Card Balance' and my 'Remaining Available Spend'?

CARD BALANCE shows either the total funds loaded onto your card by an administrator, OR if your card spends directly from the main account, you will see ‘This card spends from a shared balance’. REMAINING AVAILABLE SPEND is how much you can spend before hitting your daily limit. You cannot spend over this amount, even if your card balance is higher. You can check your card limits in the app .

Question 1

What is the difference between my 'Card Balance' and my 'Remaining Available Spend'?

Accepted Answer

CARD BALANCE shows either the total funds loaded onto your card by an administrator, OR if your card spends directly from the main account, you will see ‘This card spends from a shared balance’.
REMAINING AVAILABLE SPEND is how much you can spend before hitting your daily limit. You cannot spend over this amount, even if your card balance is higher.

You can check your card limits in the app.

Question 2

How long does it take for Centtrip cards to arrive?

Accepted Answer

Once you have submitted your card order the cards will arrive at your designated address within 3 to 5 days.

Question 3

How can I check my card balance?

Accepted Answer

You can check your real-time card balance whenever you need via the Centtrip app. The app will also show how much you have left to spend before hitting your daily limit. There are two ways to check:

From the 'CARD TRANSACTIONS' screen:

Tap 'CARD TRANSACTIONS' from the app dashboard.
Select 'BALANCE AND LIMITS' at the bottom of the screen.
Review your Card Balance and Remaining Available Spend.
Select 'Card Limits' to see your daily and monthly limits for card spend, cash withdrawals and your maximum transaction amount.

From the 'Card Settings' screen:

Visit the ‘YOUR CARDS’ screen by tapping ‘All cards’ from the app dashboard.
Tap on your card to reveal card functions, and press ‘Card Settings’ to open.
Review your Card Balance and Remaining Available Spend.
Scroll down to see your daily and monthly limits for card spend, cash withdrawals and your maximum transaction amount.

Question 4

My card doesn't seem to be working, what should I do?

Accepted Answer

Follow these steps to verify your card does not have an issue:

Check that your card is not blocked for security. If it is you can unblock it via the Centtrip mobile app or ask your administrator to do this for you.
Check your limits. Your daily spend limits are clearly displayed in the Centtrip mobile app.
Check you have sufficient funds available. If your card is prefunded and carries its own balance you can check this in the Centtrip mobile app.
If your card spends from a shared balance, you may have sufficient limit available but there may not be sufficient funds available in the account – please check with your administrator.

Please contact us if you are still experiencing a problem.

Question 5

Can I chat live with the Customer Support Team?

Accepted Answer

Live Agents are available Monday to Friday 8:00 to 18:00 GMT.

Chat with our Customer Success Team Online.

Click on the speech bubble at the bottom right of this page and you will be connected to our Virtual Assistant who will help where he can.

Chat with our Customer Success Team via WhatsApp

Add us as a contact in WhatsApp using the phone number +1 561 306 2804.

In any channel, type "Talk to Agent" at any time to be connected to our team.

Question 6

How do I view my virtual card details?

Accepted Answer

Sign into the Centtrip app, OR (if you are a new user) follow the steps in your activation email to create a password. Then, tap ‘All Cards’ on the app homepage.
Locate your virtual card within the list, tap to select it, then press to open ‘Card Settings’.
Swipe left on the top part of the screen to view the card.
Tap 'SHOW FULL CARD DETAILS'and verify your identity.

The card details will now be revealed, including the CVV.

https://malcolm-en-gb.s3.eu-west-1.amazonaws.com/instances/SP7vclLu5H/resources/5pxxOlHwoz/1%20-%202024-09-26T171122.585.png (1 - 2024-09-26T171122.585)

Tap the ‘Copy Card Number’ button to copy the number for online purchases

Virtual cards are currently only available to EEA and US account holders.

Question 7

How do I use my virtual US card?

Accepted Answer

Virtual cards can be used for online transactions, subscriptions and other repeat payments. (Apple/Google Pay currently unavailable for US virtual cards)

Making Online Payments:

You can make an online transaction with your card in the same way as you would with a physical card. Follow the steps below to view your card details within the Centtrip app.

https://malcolm-en-gb.s3.eu-west-1.amazonaws.com/instances/SP7vclLu5H/resources/5pxxOlHwoz/1%20-%202024-09-26T171122.585.png (1 - 2024-09-26T171122.585)

Sign into the Centtrip app, OR (if you are a new user) follow the steps in your activation email to create a password. Then, tap ‘All Cards’ on the app homepage.
Locate your virtual card within the list, tap to select it, then press to open ‘Card Settings’.
Swipe left on the top part of the screen to view the card.
Tap 'SHOW FULL CARD DETAILS'and verify your identity.

The card details will now be revealed, including the CVV.

Tap the ‘Copy Card Number’ button to copy the number and use for your online purchase.

Please note - virtual cards are currently only available for US or EEA Centtrip account holders.