Q: What should I do if I've forgotten my PIN?

You can get an instant PIN reminder using the Centtrip app https://malcolm-en-gb.s3.eu-west-1.amazonaws.com/instances/ssTv2cUQS2/resources/5Iz1NjZTCf/US%20-%20Reveal%20PIN.png (US - Reveal PIN) A . Visit the ‘YOUR CARDS’ screen by tapping ‘All cards’ from the app dashboard. B . Tap on your new card to reveal card functions, and press ‘Card Settings’ to open. C . Select ‘PIN REVEAL’ from the settings menu. D . Then ‘SHOW PIN’ to view on-screen for 30 seconds. Get your copy of our cardholder guide for more helpful hints and tips on using your card and the app.

Q: How do I run account and card statements?

[how-tos][figure] Sign into your account and select STATEMENTS from the left-hand menu.[/figure][figure]Use the dropdown to select your operating account, or a particular card - whichever you want to run a statement for.[/figure][figure]Enter your required date range - you can view account and card statements over as long a period as required, or export up to 3 months at a time.[/figure][figure] Click ‘XLSX’ for an editable statement. Select whether to include all account and card activity, or only activity relating to the card or account you selected.[/figure][figure] Click ‘PDF’ to export professional statements, and choose whether or not to include receipts and labels. Your report will download in your browser.[/figure][/how-tos]

Question 1

What should I do if I've forgotten my PIN?

Accepted Answer

You can get an instant PIN reminder using the Centtrip app

https://malcolm-en-gb.s3.eu-west-1.amazonaws.com/instances/ssTv2cUQS2/resources/5Iz1NjZTCf/US%20-%20Reveal%20PIN.png (US - Reveal PIN)

A. Visit the ‘YOUR CARDS’ screen by tapping ‘All cards’ from the app dashboard.

B. Tap on your new card to reveal card functions, and press ‘Card Settings’ to open.

C. Select ‘PIN REVEAL’ from the settings menu.

D. Then ‘SHOW PIN’ to view on-screen for 30 seconds.

Get your copy of our cardholder guide for more helpful hints and tips on using your card and the app.

Question 2

What should I do if my card is lost or stolen?

Accepted Answer

Cardholders can report a lost or stolen card and instantly block it using the app:

Open the app and visit the ‘YOUR CARDS’ screen by tapping ‘All cards’ from the app dashboard.
Tap on your card to reveal card functions, and press ‘Card Settings’ to open.
Select ‘REPORT AS LOST OR STOLEN’ to permanently close your card and order a replacement.
Please notify your account Administrator so they can arrange a new card and transfer any preloaded card funds back into the main account.

Important! This action cannot be undone; we recommend locking your card if unsure.

If you're an administrator, set the card limits to zero to prevent any unauthorised activity and contact Centtrip.

Question 3

How do I sign in using Multi-Factor Authentication (MFA)?

Accepted Answer

If you are an account Administrator, you will be prompted to complete a quick Multi-factor Authentication (MFA) process whenever you sign into your desktop Centtrip account. This provides additional security to your account:

https://malcolm-en-gb.s3.eu-west-1.amazonaws.com/instances/ssTv2cUQS2/resources/v3N5Uj5qsF/MFA%20SCREEN.png (MFA SCREEN.png)

Authenticate using Email

Click the EMAIL button after signing in and check your inbox for an eight-digit verification code.
Enter this code into your desktop account where prompted
Click NEXT to complete the MFA process and access your account.

Authenticate using the Centtrip App

Authenticate using SMS

Select the SMS button to receive a verification code to your cell phone.
The SMS message will be sent to the number which has been registered your account.
Follow these steps if you need to update your cell number.

Cardholders are not required to complete this process to sign into the app

Question 4

What is a Market Order, what are the benefits and how do I set one up?

Accepted Answer

Take advantage of exchange rate fluctuations by setting a target rate and letting Centtrip watch the market for you. If the market reaches your target rate, we will automatically execute the buying or selling of your specified currency, day or night. So you don't have to worry about missing an FX opportunity.

Types of Market Order

1) Take Profit

A Take Profit Order enables you to take advantage of favorable market movements. Choose a target rate better than the current market level. If the market reaches your target rate, your order is automatically processed on your behalf. You can set this up directly within your Centtrip account.

https://malcolm-en-gb.s3.eu-west-1.amazonaws.com/instances/ssTv2cUQS2/resources/JAvapanC8h/takeprofit2.png (takeprofit2.png)

2) Stop Loss

A Stop Loss Order can be used to stop further loss when an appreciating market starts to reverse. This protects you from purchasing currency at a poorer rate than expected or required. Choose a 'worst case' target rate that is weaker than the current market level and your order will be automatically executed if the market reaches this rate, protecting your profits. Contact our team to discuss or place a Stop Loss Order.

https://malcolm-en-gb.s3.eu-west-1.amazonaws.com/instances/ssTv2cUQS2/resources/PGptJ4g3sB/stoploss.png (stoploss.png)

3) One Cancels Other

This is a combination of both a Take Profit Order and a Stop Loss. If the market appreciates and the Take Profit Order is triggered, the Stop Loss will automatically be cancelled. Conversely, if the Stop Loss is triggered the Take Profit Order will automatically be cancelled. These are enable you to take advantage of a positive market move, whilst protecting a key level. Get in touch to discuss a OCO order.

Question 5

How do I switch between my different Centtrip accounts?

Accepted Answer

If you are an Administrator on more than one Centtrip account, you can switch between them easily, without having to log out and back in again with different user credentials.

Switching between your US accounts - click your account name at the top of your dashboard to open a dropdown menu containing a list of your other US accounts. Select the one you want to switch to.
Switching from a US account to a UK account - click the US flag icon at the top of your account dashboard and select 'UNITED KINGDOM' from the dropdown menu.
Switching from a UK account to a US account - click the Settings cog in the top-right corner of your UK dashboard. Select 'Centtrip USA Dashboard' from the dropdown menu.

Question 6

Are my funds safe?

Accepted Answer

All funds are held with Sutton Bank, Member FDIC which means all funds are secure and insured up to a value of USD 250,000.

Question 7

How do I add funds to my pre-load Centtrip cards?

Accepted Answer

Any cards associated with your Centtrip account will be one of two types; cards which spend directly from the shared operating account balance, OR pre-load cards which require funds to be transferred onto them.

To transfer funds to your pre-load cards:

Sign in and visit your account DASHBOARD.
In the Quick Transfer section, use the dropdown boxes to select where funds should be sent FROM, and the card you would like to load them TO.
Enter the value you would like to transfer into the AMOUNT box, and check the balances look correct.
Click ‘Confirm’ to move your funds instantly to your selected card. These will be available to spend immediately, as long as the card has been activated by the cardholder.

https://malcolm-en-gb.s3.eu-west-1.amazonaws.com/instances/ssTv2cUQS2/resources/59948G4Jj5/Quick%20Transfer.png (Quick Transfer.png)

Information on your card limits is available here

Question 8

How does a CSA create new users?

Accepted Answer

Corporate Super Administrators can follow the steps below to create additional Admin users and/or CSAs, and specify exactly which Corporate and Operating Accounts the new user(s) should have access to.

https://malcolm-en-gb.s3.eu-west-1.amazonaws.com/instances/ssTv2cUQS2/resources/ZExACf8Jkc/SCREEN%20SHOTS%20FOR%20FAQS%20%2824%29.png (SCREEN SHOTS FOR FAQS (24).png)

Input the new user's details and click ‘Next’ at the bottom of the screen
Choose one of the three User Roles from 'Select role' dropdown and then click ‘Add resource’.
Select the relevant Corporate Account, and then 'Select access' --
- Corporate access - grants access to the Corporate Account plus all associated Operating Accounts
- Operation access - enables you to multi-select which Operating Account(s) the user should have access to

https://malcolm-en-gb.s3.eu-west-1.amazonaws.com/instances/ssTv2cUQS2/resources/BveLBHOzcT/SCREEN%20SHOTS%20FOR%20FAQS%20%2827%29.png (SCREEN SHOTS FOR FAQS (27).png)

Press 'Select' once complete and then 'Create' to finish
The new user will receive an instant email verification prompting them to sign in

Question 9

How do I run account and card statements?

Accepted Answer

[how-tos][figure]Sign into your account and select STATEMENTS from the left-hand menu.[/figure][figure]Use the dropdown to select your operating account, or a particular card - whichever you want to run a statement for.[/figure][figure]Enter your required date range - you can view account and card statements over as long a period as required, or export up to 3 months at a time.[/figure][figure] Click ‘XLSX’ for an editable statement. Select whether to include all account and card activity, or only activity relating to the card or account you selected.[/figure][figure] Click ‘PDF’ to export professional statements, and choose whether or not to include receipts and labels. Your report will download in your browser.[/figure][/how-tos]

Question 10

What does it mean if a card ‘spends from a shared balance’?

Accepted Answer

All cards associated with your Centtrip account will be one of two types;

Cards that spend from the shared balance will draw funds directly from the operating account.
Pre-load cards do not spend from the shared balance and require funds to be transferred onto them from the account. Administrators can do this instantly using Quick Transfer.

In both cases, card spend is subject to the limits of the operating account, as well as any individual card limits applied by the administrator.