Q: What should I do if I've forgotten my PIN?

You can get an instant PIN reminder using the Centtrip app https://malcolm-en-gb.s3.eu-west-1.amazonaws.com/instances/ssTv2cUQS2/resources/5Iz1NjZTCf/US%20-%20Reveal%20PIN.png (US - Reveal PIN) A . Visit the ‘YOUR CARDS’ screen by tapping ‘All cards’ from the app dashboard. B . Tap on your new card to reveal card functions, and press ‘Card Settings’ to open. C . Select ‘PIN REVEAL’ from the settings menu. D . Then ‘SHOW PIN’ to view on-screen for 30 seconds. Get your copy of our cardholder guide for more helpful hints and tips on using your card and the app.

Q: What is a Corporate Super Administrator and what are their limits and permissions?

Corporate Super Administrators (CSAs) have the ability to create additional Admin users and/or CSAs, and specify exactly which Corporate and Operating Accounts the new user(s) should have access to. When opening a new Centtrip account, the first user created will be a Corporate Super Administrator (CSA). View how to add users as a CSA here . CSA Permissions and Limits CSA limits match the account limits, which will be Standard or Increased -

Q: How do I review my account list and update card delivery details?

[how-tos][figure] Sign into your Centtrip account and select ACCOUNT LIST from the left-hand menu.[/figure][figure]Click an operating account to open *‘Account details’ * and review limits. (You can also click on a card to view cardholder limits).[/figure][figure]Scroll down to view the card delivery address(es) for that operating account. From here you can EDIT DELIVERY ADDRESS or ADD DELIVERY ADDRESS . You can select your preferred delivery address when ordering cards .[/figure][/how-tos]

Question 1

Why am I being asked to sign for card transactions?

Accepted Answer

As your Centtrip card is a US issued card, when using it in stores, restaurants, hotels e.t.c, it is likely that you will be asked to sign for the transaction, as opposed to entering your PIN.

At Point of Sale you should always enter your card into the merchant's POS machine as normal, and the merchant should then provide you with a slip to sign.

Question 2

What is 3D secure?

Accepted Answer

3 Domain Secure (3DS) is a security measure for online payments which provides additional protection against fraud.

The 3 domains (acquirer, scheme, and issuer) interact with each other to exchange information and authenticate the transaction.

3D Secure helps prevent fraud and is available for Card Not Present (CNP) transactions with all major card networks, and is mandatory in the EU, following the Revised Payment Services Directive (PSD2).

Question 3

How does a CSA create new users?

Accepted Answer

Corporate Super Administrators can follow the steps below to create additional Admin users and/or CSAs, and specify exactly which Corporate and Operating Accounts the new user(s) should have access to.

Sign into your Centtrip account
Select 'USERS' from the left-hand menu, and then click ‘Create user’

https://malcolm-en-gb.s3.eu-west-1.amazonaws.com/instances/ssTv2cUQS2/resources/ZExACf8Jkc/SCREEN%20SHOTS%20FOR%20FAQS%20%2824%29.png (SCREEN SHOTS FOR FAQS (24).png)

Input the new user's details and click ‘Next’ at the bottom of the screen
Choose one of the three User Roles from 'Select role' dropdown and then click ‘Add resource’.
Select the relevant Corporate Account, and then 'Select access' --
- Corporate access - grants access to the Corporate Account plus all associated Operating Accounts
- Operation access - enables you to multi-select which Operating Account(s) the user should have access to

https://malcolm-en-gb.s3.eu-west-1.amazonaws.com/instances/ssTv2cUQS2/resources/BveLBHOzcT/SCREEN%20SHOTS%20FOR%20FAQS%20%2827%29.png (SCREEN SHOTS FOR FAQS (27).png)

Press 'Select' once complete and then 'Create' to finish
The new user will receive an instant email verification prompting them to sign in

Question 4

What are multi-currency holding accounts?

Accepted Answer

Centtrip's multi-currency holding accounts allow you to receive and hold foreign currency without having to open foreign bank accounts, saving you time & money.

You can hold funds in your multi-currency account for future use, send a transfer from your account, or convert your currency to USD or another foreign currency. You can also purchase currency directly within your account to take advantage of favourable market conditions.

Available Currencies

Question 5

Can I use Centtrip for payments and foreign exchange?

Accepted Answer

Yes! Once this service has been enabled for your account, you will have direct access to the live FX market and can convert over 130 currencies at competitive rates. Place spot, same-day or forward trades and market orders effortlessly within your account.

Purchased currency can be used to make fast and secure international payments, without the hefty banking fees. Alternatively, convert multi-currency revenue streams back into USD and transfer to your Centtrip account or cards.

https://malcolm-en-gb.s3.eu-west-1.amazonaws.com/instances/ssTv2cUQS2/resources/rA3FrKfr4N/US%20-%20FX%20%26%20Payments.png (US - FX & Payments)

Get Started

Sign into your Centtrip account and click on 'PAYMENTS & FX' in the left-hand menu. If you are not taken to the payments & FX dashboard, it means either that this service has not yet been enabled for your account, or you do not have the relevant access rights. To find out more and request access, please contact your Centtrip account manager or email Client Support.

Question 6

What should I do if I've forgotten my PIN?

Accepted Answer

You can get an instant PIN reminder using the Centtrip app

https://malcolm-en-gb.s3.eu-west-1.amazonaws.com/instances/ssTv2cUQS2/resources/5Iz1NjZTCf/US%20-%20Reveal%20PIN.png (US - Reveal PIN)

A. Visit the ‘YOUR CARDS’ screen by tapping ‘All cards’ from the app dashboard.

B. Tap on your new card to reveal card functions, and press ‘Card Settings’ to open.

C. Select ‘PIN REVEAL’ from the settings menu.

D. Then ‘SHOW PIN’ to view on-screen for 30 seconds.

Get your copy of our cardholder guide for more helpful hints and tips on using your card and the app.

Question 7

What is a Corporate Super Administrator and what are their limits and permissions?

Accepted Answer

Corporate Super Administrators (CSAs) have the ability to create additional Admin users and/or CSAs, and specify exactly which Corporate and Operating Accounts the new user(s) should have access to.

When opening a new Centtrip account, the first user created will be a Corporate Super Administrator (CSA).

View how to add users as a CSA here.

CSA Permissions and Limits

CSA limits match the account limits, which will be Standard or Increased -

Question 8

How do I check my card limits in the app?

Accepted Answer

As a cardholder, you can check your cash withdrawal and card spend limits anytime using the Centtrip app, in either of the following ways.

From the app dashboard:

Sign into the app and select ‘All cards’ from the dashboard
Tap on your card to reveal additional functions
Choose ‘Card Settings’ and scroll down to view your limits

From the CARD TRANSACTIONS screen:

Access 'CARD TRANSACTIONS' from your app dashboard
Press 'BALANCE AND LIMITS' at the bottom of the screen
Tap on the 'Card Limits' tab to view

Get your copy of our cardholder guide for more helpful hints and tips on using your card and the app.

Question 9

How do I review my account list and update card delivery details?

Accepted Answer

[how-tos][figure]Sign into your Centtrip account and select ACCOUNT LIST from the left-hand menu.[/figure][figure]Click an operating account to open *‘Account details’ * and review limits. (You can also click on a card to view cardholder limits).[/figure][figure]Scroll down to view the card delivery address(es) for that operating account. From here you can EDIT DELIVERY ADDRESS or ADD DELIVERY ADDRESS. You can select your preferred delivery address when ordering cards.[/figure][/how-tos]

Question 10

How do I get access to the payments and foreign exchange service?

Accepted Answer

If you do not see the payments & FX dashboard (shown below) when you click on 'PAYMENTS & FX' from your account menu, it means either that this service has not yet been enabled for your account, or that you do not have the relevant access rights.

To request access, please contact your Centtrip account manager or email Client Support.