Question 1

What are your card usage fees?

Accepted Answer

Card usage fees are as follows:

Local Transactions (US):

International Transactions (Non-US):

Question 2

Where can I find the password required to authenticate my online transaction?

Accepted Answer

Whenever you use your Centtrip card to make an online transaction, you will be prompted to enter a password to authenticate the purchase. This is to provide additional security to your account.

You can view this password within the Centtrip app.

In the Centtrip app, tap on the menu icon to open settings.
Select '3D Secure' from the list.
Press SHOW PASSWORD to display your password for online transactions.
Enter this password into the checkout page where prompted.

https://malcolm-en-gb.s3.eu-west-1.amazonaws.com/instances/ssTv2cUQS2/resources/OZZgUykxSZ/My%20Details%203D%20Secure%20ATM%20Locator%20Security%20Switch%20user%20Log%20out%20%281%29.png (My Details 3D Secure ATM Locator Security Switch user Log out (1))

Question 3

How do I activate my Centtrip card?

Accepted Answer

1) Create a password and sign into the app

A. Check your inbox for an email inviting you to ‘Activate your account’.

B. Follow the link to create a secure password for your account.

C. Download the Centtrip app to your iOS or Android device.

D. Sign in using your email address and new password

2) Activate your Centtrip card

Once you receive your card, you can activate it in the app.

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A. Tap 'NEW CARD REQUIRES ACTIVATION' (if you do not see this, select 'All Cards')

B. Locate your new card under 'REQUIRES ACTIVATION' and press 'ACTIVATE CARD'

C. Enter the last four digits of your long card number and then ‘ACTIVATE CARD’

D. Once complete, your card will be ready to use and can be managed on-the-go using the Centtrip app.

3) Reveal your PIN

https://malcolm-en-gb.s3.eu-west-1.amazonaws.com/instances/ssTv2cUQS2/resources/5Iz1NjZTCf/US%20-%20Reveal%20PIN.png (US - Reveal PIN)

A. Visit the ‘YOUR CARDS’ screen by tapping ‘All cards’ from the app dashboard.

B. Tap on your new card to reveal card functions, and press ‘Card Settings’ to open.

C. Select ‘PIN REVEAL’ from the settings menu.

D. Then ‘SHOW PIN’ to view on-screen for 30 seconds.

Get your copy of our Cardholder Guide to discover how to check your balance, view spend and withdrawal limits, monitor real-time expenditure and lock/unlock your card instantly on the go via the app.

Question 4

What are my card limits?

Accepted Answer

Card usage is subject to the following limits, dependent on the Limit Tier of your Operating Account. This will be confirmed in the subscription order confirmation, and cardholders can check their limits via the Centtrip app.

Administrators can tailor limits for individual cards, as long as they do not exceed your Limit Tier.

Standard Limits

Increased Limits

Note- Increased Limits are enabled at Operating Account level – Admin Users can choose which cards are given the Increased Limits. The fee is charged on all cards associated to that Operating Account.

Question 5

How do I sign into my account for the first time?

Accepted Answer

To begin using your Centtrip acccount and/or card, you will need to activate your account and create a password.

If you are an administrator

If you are a cardholder

Check your inbox for an email inviting you to ‘Activate your account’. Can't find this?
Follow the link to create a secure password for your account.
Download the Centtrip app to your iOS or Android device.
Sign in using your email address and new password.
You can then activate your card using the Centtrip app.
Download the Cardholder Guide for more help and hints.

Need help? Get in touch.

Question 6

How do I move funds between my Operating Accounts?

Accepted Answer

If you are a Corporate Super Administrator (CSA) you can move funds between your accounts instantly.

Question 7

What information do I need to provide for my Centtrip account application?

Accepted Answer

To verify your legal entity, we will require information about:

Your company or organization;
The individuals associated with that organization and;
Your bank account (when required for moving funds to and from your Centtrip account)

1) Company Information

The following information/documentation is mandatory:

We may also request additional company documentation:

Proof of address, such as a:
- Bank statement dated within 3 months
- Utility bill (gas, water, electricity, landline) dated within 3 months
- Government issued document e.g. tax document, lease agreement (valid of current year)
Tax documentation - i.e. documentation which has been filed at the local taxation register, such as a registration form or confirmation of tax position issued by local tax authorities. This needs to identify:
- Company legal entity name
- Doing business as name (if applicable)
- Tax number
- Date of issue or state of affairs (cannot be older than 1 year)

2) Bank Details

The following information/documentation is mandatory:

Account name
Account number
Account type
Bank name
Routing number
Purpose of payments
Purpose of payments description
Bank statement. Must be/contain:
- Dated within 3 months
- Bank logo or bank name
- Bank account details
- Name of the account holder

3) Associated Individuals

We need to verify the identity of certain individuals that are associated with the organization. We refer to these individuals as Ultimate Beneficial Owners (UBOs) and Signatories. You can reference the table below for criteria on how to identify them, and the minimum number of individuals required for each type.

Required information will vary for US and non-US nationals:

* Passport image must be of a non-expired passport, in colour and with a visable MRZ.

We may also request proof of residential address.

Suitable documents include:

Bank statement dated within 3 months
Utility bill (gas, water, electricity, landline) dated within 3 months
Government issued document, e.g. council tax bill, tax return (valid for current year)

4) Submitting your application

Once you have completed your application you will be taken to the Confirmation Page which summarises your information. Please scroll down to the bottom of the page to accept the terms and conditions and submit your application. Our team will review your application and respond within 2-3 business days.

Question 8

How do I choose the card currency when ordering cards for my EEA account?

Accepted Answer

EEA account holders have the ability to order either EUR or GBP currency cards. You can select your preferred currency at the beginning of your card order.

Sign into your account and select CARDS from the left-hand menu
Switch to the Order cards tab.
Select EEA as your region
Use the dropdown menu to select either EUR or GBP
Select your Corporate Account and the relevant Operating Account
Press Next and follow on-screen instructions to order cards in your chosen currency

https://malcolm-en-gb.s3.eu-west-1.amazonaws.com/instances/ssTv2cUQS2/resources/pQMGjKn3NO/GBP%20Cards%20-%20EEA%20%284%29.png (GBP Cards - EEA (4))

CARD ORDERING INFORMATION IS AVAILABLE HERE FOR UK ACCOUNT HOLDERS AND HERE FOR US ACCOUNT HOLDERS

Question 9

How do I order Centtrip cards?

Accepted Answer

Sign into your account and select 'CARDS' from the left-hand menu.
Switch to the 'Order cards' tab at the top of the screen
Choose whether you want to order physical or virtual cards. (EEA account holders can also choose a card currency).
Select the Corporate Account and Operating Account for which you are ordering cards
Click 'Next' to continue. If ordering physical cards, you will be prompted to enter a delivery address and contact.

https://malcolm-en-gb.s3.eu-west-1.amazonaws.com/instances/ssTv2cUQS2/resources/1JPS5v2in3/USA%20-%20Card%20orders%201.png (USA - Card orders 1)

https://malcolm-en-gb.s3.eu-west-1.amazonaws.com/instances/ssTv2cUQS2/resources/GIFLHtQZD1/USA%20-%20Card%20orders%202.png (USA - Card orders 2)

Information on how to start using virtual cards is available here.

Physical cards will require cardholder activation upon arrival.

Question 10

How do I edit a cardholder's limits and permissions?

Accepted Answer

Account Administrators can instantly edit the limit and permissions for any cardholder.

Step 1)

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Sign into your Centtrip account, visit MANAGE CARDS and click the card you want to edit.

Step 2)

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ATM access - use the toggle to enable or disable cash withdrawals in just a click.

Step 3)

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Lock/Unlock - instantly lock a card to prevent any further transactions. Unlock again at any time.

Step 4)

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Close Card - permanently close a card which is no longer required. Please note - this cannot be undone.

Step 5)

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Scroll down to view daily and monthly limits. Click the configuration icon to edit these.

Please note - you cannot increase limits above those of the limit tier of your operating account.